Jobs at Booking in United Kingdom

Reservations Manager

Albert's Schloss Liverpool

Liverpool

• £13.50 per hour + tronc + 75p guest experience bonus
• Full time

We are seeking a hardworking, talented, and experienced individual to join our sales team at Albert’s Schloss Liverpool as a Reservations Manager.

• Lead reactive incoming business via the website, phone, and Outlook.
• Support the Sales Manager by handling large event enquiries for corporate business.
• Manage incoming phone calls efficiently.
• Increase SPH on confirmed bookings through upselling packages, pre-orders, and bolt-ons.
• Organise each booking meticulously, considering allocations, pre-orders, run sheet notes, and all relevant information for smooth handover to the operations team.
• Support with seasonal corporate showcases alongside the Sales Manager.
• Assist with agency and corporate venue FAM trips.
• Work evening and weekend shifts as required, collaborating with the full Albert’s Schloss team.

• Previous experience in a senior sales role is essential.
• Experience in B2B and corporate agency account management.
• A passion for hospitality and a genuine desire to go above and beyond.
• Organised and computer literate.
• Excellent communication and written skills.
• Experience with Collins booking system.
• Exceptional phone manner.

Albert’s Schloss is part of the Mission Mars Group, operating venues including Albert’s Schenke, Rudy’s Pizza, and Albert Hall. Our Bavarian bier hall and alpine-inspired restaurant offer a retreat from the modern world, inspired by travels across Alpine Europe. Enjoy roaring fires, tankards of Europe’s finest bier, Bavarian dishes, and seven nights of entertainment.

Rated as a 'World Class’ place to work in 2024 by Best Companies, we invest in our people and uphold values of Fun, Authenticity, Positivity, Initiative, Neighbourliness, and Commitment.

For more information, visit - www.albertsschloss.co.uk

• 50% off at all Mission Mars Venues for you and friends.
• Dreams Machine – enter for a chance to win money to make your dreams come true.
• Loyalty bonus scheme.
• Invitations to major events including Christmas awards, summer BBQs, and football tournaments.
• 24/7 access to mental health and well-being support.
• Over 38 training and development courses.
• Annual workshops at exciting locations.
• Trips to UK and overseas partners for knowledge and fun.
• Supportive, inclusive culture where your ideas matter.

We aim to respond within 7 days. Successful candidates will be contacted for an interview.

We are committed to an inclusive and accessible recruitment process. If you need reasonable adjustments, contact us at careers@wearemissionmars.com.