Customer Service Specialist

Kings Camps; Sheffield; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading organization is seeking a Customer Service Specialist to join their Membership Team in Sheffield. In this role, you will engage with parents, schools, and children to enhance customer satisfaction and promote membership sales. Ideal candidates will have experience in customer service, strong communication skills, and a passion for child development. You will be responsible for addressing customer inquiries, maximizing bookings, and supporting charitable initiatives, all while embodying the mission and values of the Kings Active Foundation.

Qualifications

• 1-2 years of experience in customer service role.
• High level of written communication skills.
• Excellent computing skills.

Responsibilities

• Provide excellent customer service to existing and potential members.
• Maximise bookings through proactive communication.
• Respond to inquiries and complaints promptly.

Skills

Customer Service

Communication

Teamwork

Data Analysis

Attention to Detail

Digital Skills

Tools

Microsoft Office

Job description

About the Role

Part of our Membership Team, the Customer Service Specialist will develop relationships and engage with our key demographic – parents, guardians, schools and children – to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.

About the Membership Team

‘First impressions count’ have never been more important for our Membership Team. You’re often the first point of contact for families when contacting us about their child places on Kings Camps. They could be making a booking, enquiring about places they’ve booked online or simply wanting to know about what we do.

You are the voice of our members. A large part of the role is to listen to our members, seek feedback and ensure that their comments – good or not so good – are heard across the organisation.

Responsibilities

1. Prepare

• Understand all aspects of Kings Active Foundation’s mission, our values and strategy
• Understand our processes and policies to represent the organisation and deliver exceptional customer service
• Become fully orientated in Kings Camps booking and Membership services
• Understand and deliver departmental sales and service targets
• Monitor performance of current initiatives and support the development of new initiatives to improve the customer experience and membership sales.

2. Sell

• Provide excellent customer service to both new enquiries and existing members
• Maximise bookings from potential and existing members
• Proactive outbound communication to members to encourage bookings and gather feedback
• Represent the Kings Camps brand and values consistently in all interactions

3. Service

• Provide timely and appropriate response to enquiries, questions and complaints
• Provide requested information to members via phone, email, socials, post or other means
• Seek and support the delivery of our charitable initiatives, group and business bookings in line with pre-agreed targets
• Ensure all child details are accurate, updated and provided to relevant staff
• Respond to online and external feedback through multiple platforms
• Provide other support for Membership or other departments as requested

About You

We’re looking for you to have 1 – 2 years experience in a customer service role, good at chatting (and listening!), high level of written communication with attention to detail, be a great team player, experience of compiling reports and data analysis and have an excellent level of digital and computing skills (e.g. Microsoft Office)

For someone to be successful with us, they need the ‘Kings Factor’ – energy, a passion for child development, inspiration and fun and be motivated by, and supportive of, the mission and values of the Kings Active Foundation.