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Salisbury NHS Foundation Trust

Salisbury, United Kingdom

Other

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Yes

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97ee1fb49160

5

05.05.2025

19.06.2025

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Job overview

An opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 3 Booking Coordinator.

The successful candidates will join the Booking Team and work within the team to provide an excellent, friendly and organised booking experience for our patients.

The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including ERS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadlines, recent experience in administration is essential.

The post holder must have excellent verbal and written communication skills and experience in patient / customer contact. The department is busy but friendly and has a strong team working ethic, with staff needing to cross cover and support each other.

The department is open 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday. The post holder will be required to work full time hours, working 4 long days with a fixed day off.

Main duties of the job

To provide an efficient and friendly booking service for our patients and clinical teams. Ensuring all efforts are made to provide patients with an outstanding experience as per the Trust vision.

To be responsible for managing patients pathways whilst under the care of Salisbury NHS Foundation Trust, starting with new patient referrals received and the subsequent booking of new patient appointments, surgery and / or follow up appointments.

The coordinators are responsible for the management of the Consultant’s and Nursing outpatient new, follow up and theatre waiting lists ensuring that patients are booked in a timely manner, identifying the need for and organising extra capacity as required and escalating any upcoming capacity issues that cannot be resolved.

To be responsible for the management of clinics, this includes processing cancellations for leave, short notice cancellations and slot utilisation whilst liaising with the clinical teams to discuss capacity and demand.

To manage and book Rapid Referral appointments and manage the national NHS electronic referral service. This includes administering the Referral Assessment Services, Appointment Slot Issues and all cancellations and DNA’s through this system as well as through our local patient administration system Lorenzo.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of roles and responsibility.

Person specification

Education Qulaifications & Training

• GCSE grade C/4 in English Language and Maths

Experience

• Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
• Experience working in an administrative environment
• Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
• Experience in customer / patient contact
• Recent experience within the NHS

Knowledge & Skills

• Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
• Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
• Existing knowledge of patient administration processes used within the NHS
• Existing knowledge of NHS policies and procedures

We offer excellent benefits that help make SDH a great place to work. These include but aren't limited to:-

• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
• An additional day's leave to celebrate your birthday (after 12 months)
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
• Cycle to work scheme
• Uniform provided (where required)
• On site Day Nursery and Holiday Play scheme
• On site health and fitness club
• Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.