Education Campus Receptionist/Administrative Assistant

JIM - Jobs In Manchester; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading NHS Trust as a Receptionist/Administrator in Manchester, where you'll be the first point of contact for users, patients, and visitors. This exciting role includes organizing room bookings, providing admin support, and ensuring excellent customer care. Enjoy working in a dynamic environment with opportunities for personal development.

Qualifications

• Good general education including GCSE English & Maths.
• NVQ Level 2 or equivalent level.
• Administrative experience in a customer care setting.

Responsibilities

• Act as receptionist and first point of contact.
• Provide administrative support to Events & Facilities Manager.
• Monitor daily maintenance issues.

Skills

Microsoft Office

Interpersonal Skills

Organisational Skills

Confidentiality

Communication

Education

GCSE English & Maths

NVQ Level 2 or equivalent

Job description

Job Summary

Band 2 – 30 hours per week (Monday – Friday)

We are now recruiting for an enthusiastic and motivated receptionist/administrator with experience of working in a busy environment. The post holder will need to be methodical with a high level of accuracy and attention to detail, excellent organisational skills and a sound working knowledge of Microsoft Office.

It is essential that the post holder has strong interpersonal skills with a “can do” approach, able to problem solve and enjoy working both independently and as part of a team.

The post holder will act as receptionist and will be the first point of contact for all users, visitors and patients to the building and surrounding wards. The post holder will also be responsible for the daily monitoring of maintenance issues and act as fire warden.

The post holder will provide administrative support to the Events & Facilities Manager as well as process all room booking requests via a bespoke electronic system.

The post holder will be expected to adapt to all new IT systems quickly and easily.

The post holder must be flexible to meet the needs of the service.

The post holder will play a key role with the ERC, working with all staff within Education.

Main duties of the job

The post-holder will work as part of the ERC Events & Facilities Team based in the ERC. The post holder’s main role will act as the Receptionist and will be the first point of contact for all users, patients and visitors to the ERC. The post holder will also assist in providing administrative support to the Events & Facilities team and assist with the processing of all room requests via the electronic booking system. The post holder will receive deliveries, ensuring they are delivered to the correct department within the ERC. The post holder will be responsible for the daily monitoring of room usage and signing in process.

The post holder must be flexible to meet the needs of the service.

The post holder will play a key role with the ERC, working with all staff within Education.

About Us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job Description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Person Specification

Qualifications

Essential

• Good general education including GCSE English & Maths or equivalent experience.
• NVQ Level 2 or equivalent level , or equivalent experience.
  
  

Experience

Essential

• Administrative experience in a customer care setting
• Experience of using databases, email and web based systems.
  
  

Desirable

• Experience of maintaining stock levels and ordering
  
  

Skills

Essential

• Understanding of confidentiality and data protection
• Excellent communication and interpersonal skills
• Confident when dealing with sensitive information
• Good IT knowledge/skills