Service Team Manager

eRecruitSmart; Reading; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join Porsche Centre Reading as a Service Team Manager, overseeing service operations for one of the world’s most iconic brands. You will lead the service team, enhance customer satisfaction, and ensure seamless communication between customers and the workshop. Top candidates will have a background in automotive customer service and a passion for delivering excellence.

Benefits

Basic Salary up to £45,000

Monthly bonus payments – OTE of 35%

Tax-efficient VW Group Vehicle option

33 days holiday, with additional for long service

Fixed hours, Monday to Friday, with some Saturdays

Qualifications

• Recent automotive dealership experience as a Senior Service Advisor or Manager.
• Experience in high value retail brand.

Responsibilities

• Oversee the Service Advisor and Service Quality team.
• Ensure excellent customer service and efficient handling of appointments.
• Act as the first point of contact for technical customer issues.

Skills

Customer service management

Retail brand experience

Communication skills

Service management software knowledge

Education

Valid full Driver’s License

Understanding of automotive service processes

Tools

Kerridge

CDK

Job description

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Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join Porsche Centre Reading.

Please note: To apply for this role, you must have recent automotive dealership experience as a Senior Service Advisor or Manager.

Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. In his role, you will be the key liaison between our customers and the workshop, managing workflows and the customer journey from the initial booking through to the vehicle return. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department.

Responsibilities:

• Supervise and support the Service Team, monitoring performance and providing coaching and training as needed
• Liaise with the workshop/technicians to ensure work is prioritised and service/repair booking time frames are met
• Monitor progress of repair jobs and proactively manage delays
• Identify opportunities to improve workshops and customer touchpoints, working with the Aftersales Manager to enhance operational efficiency and profitability
• Act as the first point of contact for technical customer issues or customer complaints, ensuring efficient resolution
• Maximize service marketing campaigns

Minimum Qualifications:

• Valid full Driver’s License
• Proven experience in service reception or customer service management
• Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service
• Excellent knowledge/ understanding of the motor industry
• Excellent verbal and written communication skills
• Proven track record of achieving operational targets.
• Basic vehicle repair knowledge
• Knowledge of automotive or technical service processes
• Familiarity with service management software (e.g. Kerridge, CDK)

In return, we offer

• Basic Salary up to £45,000 per annum, depending on experience
• Monthly bonus payments – OTE of 35% of basic salary per annum
• A tax efficient VW Group Vehicle
• Option of a second VW Group Vehicle at a preferential leasing rate
• 33 days holiday, with extra days for long service
• Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre:
Porsche Centre Reading, the very first ‘Destination Porsche’ centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.

Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

How to Apply
Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must live in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you.

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Created on 02/07/2025 by TN United Kingdom