LIVERPOOL - RESERVATIONS MANAGER

Mission Mars; Liverpool; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hospitality venue is seeking a talented Reservations Manager for Albert's Schloss Liverpool. This role involves leading sales efforts, managing bookings, and ensuring exceptional guest experiences. The ideal candidate will have strong sales experience and a passion for hospitality, contributing to a supportive and dynamic team culture.

Benefits

50% off at all Mission Mars Venues

Loyalty bonus scheme

Mental health and well-being support

Training and development courses

Access to major events

Qualifications

• Previous experience in a senior sales role is essential.
• Experience in B2B and corporate agency account management is required.
• Excellent communication and written skills are a must.

Responsibilities

• Lead reactive incoming business via website, phone, and Outlook.
• Organise bookings with meticulous detail for smooth operations.
• Manage large event enquiries and corporate business support.

Skills

Communication

Organisational Skills

Sales Experience

B2B Account Management

Customer Service

Tools

Collins Booking System

Job description

Reservations Manager

Albert's Schloss Liverpool

Liverpool

• £13.50 per hour + tronc + 75p guest experience bonus
• Full time

We are seeking a hardworking, talented, and experienced individual to join our sales team at Albert’s Schloss Liverpool as a Reservations Manager.

What you’ll be doing

• Lead reactive incoming business via the website, phone, and Outlook.
• Support the Sales Manager by handling large event enquiries for corporate business.
• Manage incoming phone calls efficiently.
• Increase SPH on confirmed bookings through upselling packages, pre-orders, and bolt-ons.
• Organise each booking meticulously, considering allocations, pre-orders, run sheet notes, and all relevant information for smooth handover to the operations team.
• Support with seasonal corporate showcases alongside the Sales Manager.
• Assist with agency and corporate venue FAM trips.
• Work evening and weekend shifts as required, collaborating with the full Albert’s Schloss team.

Who we need

• Previous experience in a senior sales role is essential.
• Experience in B2B and corporate agency account management.
• A passion for hospitality and a genuine desire to go above and beyond.
• Organised and computer literate.
• Excellent communication and written skills.
• Experience with Collins booking system.
• Exceptional phone manner.

Who we are

Albert’s Schloss is part of the Mission Mars Group, operating venues including Albert’s Schenke, Rudy’s Pizza, and Albert Hall. Our Bavarian bier hall and alpine-inspired restaurant offer a retreat from the modern world, inspired by travels across Alpine Europe. Enjoy roaring fires, tankards of Europe’s finest bier, Bavarian dishes, and seven nights of entertainment.

Rated as a 'World Class’ place to work in 2024 by Best Companies, we invest in our people and uphold values of Fun, Authenticity, Positivity, Initiative, Neighbourliness, and Commitment.

For more information, visit - www.albertsschloss.co.uk

Rewards

• 50% off at all Mission Mars Venues for you and friends.
• Dreams Machine – enter for a chance to win money to make your dreams come true.
• Loyalty bonus scheme.
• Invitations to major events including Christmas awards, summer BBQs, and football tournaments.
• 24/7 access to mental health and well-being support.
• Over 38 training and development courses.
• Annual workshops at exciting locations.
• Trips to UK and overseas partners for knowledge and fun.
• Supportive, inclusive culture where your ideas matter.

Candidate Information

We aim to respond within 7 days. Successful candidates will be contacted for an interview.

We are committed to an inclusive and accessible recruitment process. If you need reasonable adjustments, contact us at [e-mail].