WARD CLERK - CHEMOTHERAPY

Nhs East Lancashire Ccg; Burnley; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading healthcare institution is looking for a Band 2 clerical worker to provide essential administrative support. This role involves greeting patients, handling appointments, and assisting nursing staff in a busy environment. You will be part of a dedicated team, ensuring a high level of care as you engage with patients daily.

Qualifications

• Previous clerical experience is necessary.
• Good rapport with patients and team members is essential.
• Ability to handle confidential information appropriately.

Responsibilities

• Admit and discharge patients efficiently.
• Handle incoming and outgoing mail.
• Maintain accurate records of patient activity.
• Support the nursing staff by managing clerical duties.

Skills

Keyboard skills

Numeracy skills

Literacy skills

Clear communication

Friendly demeanor

Job description

Employer heading

Band 2

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

To be responsible for providing a range of clerical services and to be on reception to greet, admit and discharge patients each day and to assist the nursing staff with any queries which may arise on the day. This post is based at Burnley General Teaching Hospital

Main duties of the job

Admit and discharge patients.

Inputting pre admissions

Flexible with working hours

Using Microsoft packages

Take phone calls from the busy helpline

Prioritise enquiries and relay messages in a timely manner.

Ensure that medical notes are requested and available on the unit if required.

To ensure that relevant paperwork is received and sent in a timely manner.

Help with any appointment queries from staff and patients.

Converse with the patients.

Working for our organisation

All staff here on the chemotherapy unit work really well together.

We are a very busy unit, often treating up to 60 patients per day.

You will play a vital role on the unit as you will be the first person the patients come into contact with.

All staff have a very good rapport with the doctors and consultants who in return are really supportive of our team.

The unit always seems to have a positive atmosphere, even though we are dealing with patients who can be at their most vulnerable.

In return for your hard work and positive demeanor you will feel valued and appreciated by the team, but most of all the patients and their families.

Detailed job description and main responsibilities

Job Summary

Responsible for providing a range of clerical services, including answering the phones, admitting and discharging patients, booking patient transport where required, booking interpreters, and requesting medical notes if required.

Working on the unit reception desk, greeting the patients when they arrive on the unit.

Keeping accurate records of patient activity.

Responsible for incoming and out going mail.

Reporting any faulty maintenance on the unit.

Ordering Stationary

Support of unit nursing staff.

Other general duties required to ensure safe, personal and effective care is provided for our patients.

Person specification

Experience

Previous clerical experience

Desirable criteria

Previous Trust experience

Work Skills

Keyboard / computer skills

Numeracy and literacy skills

Proven ability to understand and comply with detailed procedures

Communication Skills

Clear and accurate written/verbal communication and effective listening skills.

Flexibility

Willing to adapt to the changing needs of the service.

People Skills

Demonstrate friendly and caring manner.

Be supportive of team members.

Learning Ability

Proven ability to work in a team

Proven ability to take on board new ideas, skills and knowledge.

Proven ability to use own initiative and work without close supervision

Other Skills

Proven ability to deal with confidential information in an appropriate manner.

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.

This vacancy may close before the closing date i f the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.