Service Advisor

Lookers; Chester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Lookers Chester Vauxhall & Kia is seeking an experienced Service Advisor to join their Aftersales Team. The role involves booking services, advising customers, and ensuring effective communication and customer satisfaction. This position offers continuous training and progression opportunities, catering to those passionate about customer service and the automotive industry.

Benefits

Competitive salaries

Generous annual leave

Enhanced maternity and paternity leave

Tech scheme

Employee assistance programme

Qualifications

• Experience in a similar role within the automotive industry.
• Passion for delivering a first-class customer experience.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and other repair work for customers.
• Advising customers about warranty cover and upselling additional parts.
• Maintaining accurate customer records and updating systems.

Skills

Communication

Customer Service

Teamwork

Tools

Kerridge

ADP

Job description

OTE

GBP £34,000.00/Yr.

Overview

Lookers Chester Vauxhall & Kia

Contract Type: Permanent

Salary: OTE up to £32,000 (uncapped), with a basic of £26,000 per annum plus bonus

Working Hours: Monday - Friday between 8am - 6pm, plus Saturday mornings on rota basis

Lookers Chester Vauxhall & Kia is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience along with the team, allowing you to grow your skills and establish a strong career within the industry. This is an opportunity not to be missed!

As a Service Advisor at Vauxhall / Kia, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression within Lookers!

Responsibilities

• Booking MOTs, services, and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the process
• Maintaining accurate customer records and updating the systems accordingly

As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You should have excellent communication skills and the ability to build rapport easily, explaining technical information clearly and concisely. Experience with Kerridge / ADP would be advantageous, as well as knowledge of other essential dealer systems.

You will be a great team player but also able to work independently using your initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today, and a member of the Talent Acquisition Team will be in touch.

About Us

We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our most valuable asset. We value their commitment to the business, which is why we continually work to provide a market-leading rewards and benefits package.

• Competitive salaries with clear pay scales as you develop
• Generous annual leave allowance that increases with service
• Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
• Tech scheme, eye care scheme, and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health, providing 24/7 GP services for employees and their immediate families

Lookers is an equal opportunities employer. We are committed to a discrimination-free, inclusive working environment that empowers our staff to bring their whole selves to work and reach their full potential. If your application is successful, relevant employment checks will be conducted, including employment verification, address, credit history, criminal record, and driver's license checks if applicable.