Customer Service Assistant jobs in Großbritannien

Join our commercial team as a Key Account Manager, responsible for driving growth and managing strategic relationships within key industry sectors. This role offers the opportunity to develop new business, expand key accounts, and work closely with fleet and commercial contract teams to deliver seamless client solutions. Must be willing to travel.

• Manage a portfolio of key accounts, ensuring client retention, satisfaction, and growth.
• Leverage industry knowledge to provide tailored solutions, identify upsell and cross‑sell opportunities, and drive account expansion.
• Establish account reporting, setting targets and KPIs to monitor performance and growth.
• Identify and secure new business opportunities, particularly at airports outside London, in line with company sales strategies.
• Work with the Commercial Director to develop market strategies, prospect clients, and build relationships with key decision‑makers.
• Prepare and present business proposals, negotiate terms, and close deals aligned with company objectives and revenue targets.
• Collaborate with the Fleet Asset team to align client requirements with fleet resources, optimise utilisation, and ensure service delivery.
• Work with the Commercial Contract team to manage contract terms, address inquiries, and ensure compliance with procedures.
• Support forecasting, planning, and fleet readiness for key accounts. Analyse market and client data to support strategic decision‑making.
• Promote Health & Safety and ISO compliance in all aspects of work.

• Minimum of 5 years' experience in business development, sales, or account management, ideally within aviation or related sectors.
• Background in aviation, financial services, leasing, or automotive sectors preferred.
• Proven track record in managing key accounts and delivering business growth.
• Strong negotiation, interpersonal, and relationship management skills. Excellent written and verbal communication skills.
• Confident, self‑motivated, energetic, and reflective in approach to work and client engagement.
• Proficient in ERP systems and Microsoft Office; SAP experience advantageous.
• Experience working collaboratively with cross‑functional teams.
• Analytical skills to interpret data and inform business strategy.

• Results‑driven, proactive, and commercially focused.
• Professional and customer‑oriented, building credibility with internal and external stakeholders.
• Resilient and adaptable in a fast‑paced, dynamic environment.
• Detail‑oriented with strong organisational and time‑management skills.
• Committed to maintaining high standards of safety, quality, and compliance.

We are a leading provider of vehicle maintenance and support services, committed to operational excellence, employee wellbeing, and outstanding client service. Our values – passion, integrity, accountability, and open‑mindedness – guide everything we do.

Monday to Friday, 9am to 5:30pm. Hybrid working arrangement: three days in the office, two days remote.

Apply Now! Submit your CV to join our commercial team.

• You'll join a smart, grounded team that moves fast and backs each other. No egos, just results.
• We show up because the energy is real. Great conversations, fast decisions, and plenty of fun thanks to our Happiness Team's regular events and drinks.
• You'll grow by doing, shaping what's next, and being trusted to lead.
• One team, 30+ countries, shared goals. Work that fits life, not the other way around.
• Most importantly: we live our values: integrity, open‑mindedness, accountability, and passion. Every day.

At TCR Group, we are committed to revolutionising the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Join a supportive, collaborative commercial team focused on growth and operational excellence. Engage in meaningful work across key UK accounts with opportunities to make an impact. Develop professionally within a dynamic and evolving organisation.

• Competitive salary and commission‑based remuneration
• Car Allowance/Company Car
• 6% employer pension contribution
• Life Assurance
• Private Medical coverage
• Employee Assistance Programme (EAP)