Customer Service Assistant jobs in United Kingdom

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For 75 years, Charles River employees have worked together to assist in the discovery, development, and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales, or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Our site in High Peak, UK requires a Manager, Client Services to join the Client Services team. The role involves managing client services functions including proposal and bid processes, commercial strategy, marketing material optimization, and organizing client visits to ensure positive customer experiences and site growth. You will work with senior management, sales, and scientific staff to ensure best practices in customer service and harmonize practices across preclinical sites.

• Manage client services functions, including proposal, pricing, bid generation, letters of authorization, and supporting project timelines and schedules to ensure smooth business processes. Negotiate and finalize all applicable agreements and contracts.
• Oversee scheduling, coordination, and management of sponsor site visits, including delivering capabilities presentations.
• Collaborate with site management and operations to develop pricing strategies and review cost proposals.
• Work with scientific and marketing teams to optimize marketing materials.
• Prepare and coordinate weekly reports for site, finance, and the Client Services director.
• Ensure proper use of databases for report production.
• Manage departmental resources to respond effectively to client needs and optimize business processes.
• Participate in multi-site bid processes and Global Discovery Client Services integration to ensure seamless operations.
• Represent the company at trade shows to develop new business opportunities.
• Manage team activities, including hiring, training, performance reviews, and disciplinary actions.
• Assist in departmental budgeting and authorize expenditures.

• Bachelor's degree (B.A./B.S.) in Life Sciences or related scientific discipline; postgraduate qualifications are a plus.
• Extensive experience in client management or business development roles.
• Exceptional presentation and communication skills.
• Understanding of the Retrogenix platform and processes is highly preferred.
• Ability to work well within a team and foster strong relationships.
• Passion for people development and experience in line management of commercial teams.

About Discovery
Discovery from Charles River is industry-proven in developing novel therapies, with over 350 patents and 80 preclinical drug candidates delivered in the past 17 years. Supported by more than 650 scientists, our integrated portfolio covers chemistry, biology, and pharmacology services from hit identification to IND.

About Charles River
Charles River is an early-stage contract research organization (CRO) providing discovery and safety assessment services, supporting clients from target identification through preclinical development. With over 20,000 employees in 110 facilities across more than 20 countries, we are positioned to coordinate global resources and apply multidisciplinary approaches to solve client challenges.

Our mission is to improve the quality of people's lives through excellent science and a strong sense of purpose. We are committed to diversity and inclusion, recognizing and recruiting all talent. We are proud to have contributed to 80% of FDA-approved drugs in the past five years.