Customer Service Assistant jobs in Emirati Arabi Uniti

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Connect With Ltd

south west london, United Kingdom

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04.08.2025

18.09.2025

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Hard Services Senior Key Account Manager UK & Ireland (Remote within M25)
We are looking for an experienced head of hard services to join a rapidly growing Facilities Management company based within the M25 area. You will be responsible for managing circa 10 locations across the UK. This is a pure operational and strategic role and requires someone with a MEP background who has strong organisational skills and team leading capabilities.Your experience should cover Governance and reporting around the lifecycle of MEP assets, relationship building in a client facing role and operational excellence.
We are looking to recruit a Senior Hard Services Key Account Manager to oversee service delivery in the UK & Ireland.The role is to perform all hard facility services, such as reactive or planned maintenance works, building fabric works. Small works projects to ensure end-to-end compliance is in place, delivered with a high level of proactive client engagement and satisfaction.shall have a maintenance program comprising of:Planned Preventative MaintenanceReactive Maintenance, especially in order but not limited to:Providing a safe working environment for building users and visitorsMaximize the life cycle of the building, plant, all equipment installed, assets, etc.Enabling building users to effectively conduct their core business functionsEnsuring effective and efficient use of all the assetsProject quotations are and programs are delivered to client expectations.Maximizing and leading the onsite team performance to ensure client satisfactionEnsuring effective and efficient energy consumption of building, technical installations, etc.Complying with all internal policies and Governmental laws, regulations, guidelines etc.Ensure that all consumables and all necessary critical high-risk equipment is always available on site. Based on the maintenance program.Minimize any failure in down time, breakdowns of equipment, accidents orany other incidents are kept to a minimum level.All P&L budgets are maintained in line with contractual commitments.
Main responsibilities:?Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation and corporate policy through the Hard Services Coordinators and Site Service Maintenance Technicians
?To collaborate with the Client Site Managers, Hard service coordinators and employees to ensure that the operational Ensuring that the organization follows business operating standards, delivering PPMs against plan.
?Adherence to contract Service Level Agreement and Key Performance Indicators
?Develop relationships with the Client Site Managers and coordinators through sound management, improving their knowledge and understanding of operational needs, best practice, training, and techniques so that all solutions are operationally and commercially viable and accepted by the supporting team.
?Management of the Hard Services Administration utilizing the knowledge and building on the skills of the Hard Services Administrator.
?Management of Subcontractors and works being undertaken collaborating with them and the Client Site Managers and Coordinators.
?Assist in the process of gaining suitable best practice accreditation
?Build and maintain strong relationships with the Finance, Procurement & Project Management, Operational teams and keeping up to date with developments as appropriate.
?Prepare all KPI and Quarterly Business Review reporting, present professionally in Client meetings with highly organised preparation.
?Be highly responsive and have excellent communication skills.
?Have a strong knowledge of modern CAFM / IWFM technology, innovation, and emerging new products, ensuring potential procurement of such items is commercially viable and appropriate to the business.
?Oversee and maintain Operational budgets in line with contractual requirements.
Experience required:?A recognised technical accreditation in Hard FM or relevant Mechanical & Electrical Qualification
?Health & Safety Qualification (NEBOSH)
?Competent in the use of Excel and Microsoft Project
?Experience of audit and compliance work within the relevant building services
?Must be team player but with the ability to work on own initiative
?Operational knowledge of hard FM services
?Excellent communication and negotiation skills
?Professional business representation, delivering excellent client services.
Other Requirements:?Clean Driving Licence
?Availability to Travel 20%

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