One Stop - Customer Service Assistant

One Stop; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail chain in Cheshire is seeking a Customer Service Assistant. The role involves providing exceptional service, maintaining store operations, and participating in community events. Candidates should have a passion for customer interactions and the ability to work in a dynamic environment. The position offers flexibility to accommodate different life situations.

Benefits

Discounts

Health services

Flexible working

Qualifications

• Ability to provide excellent customer service in a fast-paced environment.
• Willingness to participate in community events and team activities.
• Adherence to safety and store policies.

Responsibilities

• Serve customers passionately and provide friendly service.
• Encourage customer feedback via surveys.
• Maintain store cleanliness and organization.
• Follow security and safety protocols.

Skills

Customer service

Teamwork

Safety procedures

Job description

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One Stop - Customer Service Assistant, Cheshire

Client:

One Stop

Location:

Cheshire, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

4de64630e055

Job Views:

7

Posted:

12.08.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

The customer is at the heart of everything we do. You will be encouraged to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for all.

You will be Responsible For

• Serving customers with passion and pride, offering natural and friendly service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety and following training to ensure a safe working environment.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment where available.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running shifts in the absence of your Shift Leader or Store Manager.
• Following all training to keep yourself, colleagues, and customers safe and compliant.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• Respect and treat others well
• Work together as one team
• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall.

Please Note

Applicants must be above school leaver age. Benefits include discounts, insurance, health services, flexible working, and more.