One Stop - Customer Service Assistant

One Stop; Fareham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain in Portchester is seeking a Customer Service Assistant to provide excellent service, maintain store appearance, and participate in community events. The role requires passion for customer service, adherence to safety procedures, and the ability to work well in a team. Flexible working arrangements are supported.

Benefits

Employee discounts

Health and wellness support

Flexible working options

Qualifications

• Ability to work in a fast-paced retail environment.
• Willingness to follow safety procedures and protocols.
• Experience in customer service is an advantage.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback through surveys.
• Maintain a clean and organized store environment.
• Complete all relevant training for safety.

Skills

Customer service

Teamwork

Attention to detail

Communication skills

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Portchester

Client:

One Stop

Location:

Portchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e6e649f2c712

Job Views:

23

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • Portchester • Apply by 13-May-2025

About the role

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will be responsible for:

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all tasks.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values and following policies.
• Clocking in and out accurately.
• Following security procedures and safety equipment protocols.
• Following the think 25 policy for age-restricted products.
• Responding to assistance calls and customer explanations.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Completing all relevant training to ensure safety and legality.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do.
• We treat each other with respect.
• We work together as one team.
• We make things easier.

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, parcel services, bill payments, and more.

Additional notes

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, health and wellness support, and flexible working options.