One Stop - Customer Service Assistant

One Stop; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company in Bristol is seeking a Customer Service Assistant to provide exceptional customer service in a fast-paced environment. Responsibilities include stocking shelves, processing payments, and ensuring store safety. Applicants should love helping customers and be team-oriented. Flexible working options are available, along with various colleague discounts and benefits.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

Flexible working options

Life Assurance

Private Medical Insurance (if applicable)

Qualifications

• Ability to serve customers with passion and pride.
• Experience in a retail environment is preferred.

Responsibilities

• Provide excellent customer service and stock shelves.
• Process payments and assist in maintaining store appearance.
• Manage daily operations of the post office if applicable.

Skills

Excellent customer service

Teamwork

Attention to detail

Job description

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One Stop - Customer Service Assistant, Bristol

Client: One Stop

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d1fdcf0fb092

Job Views: 28

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • onestop • Apply by 15-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying safety training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of supervisors.
• Following all safety and legal training to ensure safety for all.

If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, whether starting your career, caring responsibilities, nearing retirement, or other life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our support centre in Brownhills, Walsall.

Note

Applicants must be above the school leaver age for their country. For details, please check local regulations.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including deals for colleagues and family
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care and health checks at Vision Express
• Discounts at Tesco Pharmacy, including flu jabs
• Access to exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including a 24/7 online GP and mental health support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns