Customer Service Representative

William Hill; Fort William; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sports betting company in Fort William is seeking a Customer Service Representative to enhance customer experience. Responsibilities include processing bets, assisting customers, and promoting safer gambling. Candidates should be age 18+ with strong interpersonal skills. This role offers competitive benefits such as annual pay review, holiday entitlement, and development opportunities.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan with matching contributions

Perks and discounts in high street shops

Training and development opportunities

Qualifications

• Age 18+ (it’s a legal requirement).
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Strong interpersonal skills

Empathy

Job description

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Customer Service Representative, Fort William

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Client:

William Hill

Location:

Fort William, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

96cef6ffc1bc

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours:We’ve a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme:Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
• Holiday entitlement:You’ll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off:In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
• Subsidised travel:For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
• Pension plan:We’ll match your pension contributions to 4%.
• Perks and discounts:When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development:We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life