One Stop - Customer Service Assistant

One Stop; Seaton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A convenience store chain is seeking a Customer Service Assistant in Seaton. This role involves providing excellent customer service, stocking shelves, and processing payments. The ideal candidate will be passionate about customer service and adaptable to various store duties. Benefits include discounts and flexible working arrangements.

Benefits

10% discount in store

Flexible working options

Annual leave based on service length

Qualifications

• Must be above the school leaver’s age.
• Ability to work in a fast-paced environment.
• Must pass a financial and criminal background check for Post Office duties.

Responsibilities

• Serve customers with passion and pride.
• Assist across all store areas including online, tills, and stock routines.
• Maintain a clean and organized store environment.

Skills

Customer service excellence

Teamwork

Problem-solving

Job description

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One Stop - Customer Service Assistant, Seaton

Client: One Stop

Location: Seaton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4cfd5df0db71

Job Views: 13

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will be at the heart of our store’s operations, constantly seeking ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and staff alike.

Responsibilities:

• Serve customers with passion and pride, delivering natural service.
• Encourage customer feedback via surveys.
• Assist across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit delivery.
• Live our values, make everyone feel welcome, and adhere to policies.
• Clock in and out accurately for payroll.
• Follow security procedures and wear safety equipment.
• Serve age-restricted products responsibly following the 'Think 25' policy.
• Respond promptly to assistance calls and assist at self-service checkouts.
• Maintain a clean, organized, and congestion-free store environment.
• Potentially lead shifts in absence of management.
• Complete all relevant training to ensure safety and compliance.

If your store has a Post Office Local, your duties will include managing daily operations of the post office. You will need to pass a financial and criminal background check; failure to do so will result in withdrawal of the job offer.

Flexible Working:

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions. We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall.

Note:

Applicants must be above the school leaver’s age. Check your country’s specific age requirements.

Colleague Benefits:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and other telecom deals
• 20% off insurance products through Tesco Bank
• Discounted eye care via Vision Express
• Various discounts at Tesco Pharmacy
• Access to exclusive deals and savings schemes
• Annual leave based on service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns