Customer Service Representative

William Hill; Skelmersdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in Skelmersdale is seeking a Customer Service Representative to enhance customer experience in their shops. The ideal candidate is passionate about customer service and possesses strong interpersonal skills. Responsibilities include assisting customers with betting queries, processing transactions, and maintaining shop displays. Flexible working hours are available along with various benefits including performance bonuses and holiday entitlement.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro-rata)

Paid birthday day off

Subsidised travel

Pension plan

Discounts in shops, cinemas, holidays, and more

Opportunities for career growth

Qualifications

• Age 18+ (legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Skills

Customer service skills

Interpersonal skills

Empathy

Job description

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Customer Service Representative, Skelmersdale

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Client:

William Hill

Location:

Skelmersdale

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a7e2ade891e7

Job Views:

7

Posted:

12.08.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll also receive support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: Full and part-time hours available
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with performance bonuses
• Holiday entitlement: 28 days holiday annually (pro-rata)
• Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month
• Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles
• Pension plan: Company matches contributions up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays, and more
• Training and development: Opportunities for career growth and internal promotion

What do you need to be successful?

• Age 18+ (legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers