One Stop - Customer Service Assistant

One Stop; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK convenience store chain is seeking a Customer Service Assistant in Manchester. The role involves providing excellent customer service, stocking shelves, and ensuring store safety. Ideal candidates should have a passion for serving customers and the ability to adapt in a fast-paced environment. Benefits include a flexible working arrangement and various employee discounts.

Benefits

Employee discounts

Medical care

Flexible working options

Qualifications

• Ability to serve customers with passion and pride.
• Experience in a fast-paced retail environment.
• Knowledge of safety procedures.

Responsibilities

• Serve customers and process payments.
• Stock shelves and maintain store appearance.
• Encourage customer feedback and assist in operations.

Skills

Excellent customer service

Teamwork

Attention to detail

Job description

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One Stop - Customer Service Assistant, Manchester

Client: One Stop

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 81e843c0374b

Job Views: 8

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Lloyd Street South • Apply by 26-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, delivering great natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety procedures learned during training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security and safety procedures, including wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, organized store environment.
• Possibly managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, duties include managing the Post Office operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to fit your life, whether you're starting your career, caring for others, or nearing retirement. Discuss your needs during the application process.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we are based in Brownhills, Walsall, with distribution centers in Hampshire, West Yorkshire, and Brownhills.

Please Note: We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, medical care, flexible working options, and more.