One Stop - Customer Service Assistant

One Stop; Tewkesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A convenience store chain in Tewkesbury is seeking a Customer Service Assistant to enhance the customer experience in a fast-paced retail environment. The role requires excellent customer service skills, the ability to work as part of a team, and an understanding of store operations. Flexible working arrangements are supported. Competitive benefits are offered including discounts and insurance.

Benefits

Discounts

Insurance

Medical care

Flexible working

Qualifications

• Must be above the school leaver’s age.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store.
• Participate in community and charity events.

Skills

Excellent customer service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Tewkesbury

Client: One Stop

Location: Tewkesbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

f7870146a15a

Job Views:

52

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • Tewkesbury • Apply by 23-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living the company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for correct pay.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, especially at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training.
• If applicable, managing day-to-day operations of the Post Office, including passing relevant background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are part of Tesco, operating independently from our support centre in Brownhills, Walsall.

Note

Applicants must be above the school leaver’s age. Benefits include discounts, insurance, medical care, flexible working, and more.