One Stop - Customer Service Assistant

One Stop; Bicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail company in Bicester is looking for a Customer Service Assistant to work in a fast-paced environment. The role involves serving customers, maintaining store appearance, and encouraging customer feedback. Applicants should have strong customer service skills and the ability to work as part of a team. The position offers flexible working arrangements and a range of benefits for employees.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Annual leave increases with service

Life Assurance

Qualifications

• Passion for serving customers and providing great service.
• Ability to encourage customer feedback.
• Understanding of store operations and safety compliance.

Responsibilities

• Serve customers with passion and pride.
• Encourage and gather customer feedback.
• Maintain store cleanliness and organization.
• Participate in community and charity events.

Skills

Customer service skills

Ability to work in a fast-paced environment

Teamwork

Attention to detail

Job description

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One Stop - Customer Service Assistant, Bicester

Client: One Stop

Location: Bicester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

42ecb25d0dfe

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • Bicester • Apply by 31-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As customer service is at the heart of our business, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback through surveys.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all tasks based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the "think 25" policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-checkouts.
• Keeping the store clean, tidy, and organized.
• Potentially running shifts in the absence of supervisors.
• Following all training for safety and legal compliance.
• If applicable, operating the Post Office, including passing background checks. Failure to pass checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the center of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions. As a subsidiary of Tesco, we maintain a distinct identity with support from our distribution centers in Brownhills, Nursling, and Wakefield.

Note

We only recruit individuals who are above the school leaver’s age. Please check the age requirements for your country.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including deals for colleagues and family
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive discounts with various retailers and services
• Save as you earn scheme
• WeCare support services, including online GP, mental health, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options