Online Customer Support Assistant

Weise Employment; Topsham; On-site; GBP 21,000 - 26,000; Full time

Job summary

A recruitment agency is seeking an Online Customer Support Assistant in Topsham. This full-time role offers a salary of up to £25,500 per annum with benefits. Responsibilities include handling customer inquiries via web chat and email, managing orders, and maintaining inventory records. Ideal candidates should possess strong communication skills and a customer-focused approach. Apply today if you meet the criteria!

Benefits

Onsite parking

Social events

Friendly team environment

Qualifications

• Customer-first approach and strong communication skills.
• High attention to detail and solid database management skills.
• Experience with order processing and website admin is ideal but not essential.

Responsibilities

• Be the first point of contact for online customer enquiries.
• Action and respond to customer queries via web chat, email, and telephone.
• Manage website orders, dispatches, returns, and fulfilment.

Skills

Customer-first approach

Strong communication skills

Attention to detail

Database management skills

Tools

Shopify

CRM systems

Microsoft Office

Excel

Job description

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Online Customer Support Assistant, Topsham

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Client:

Location:

Topsham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8a009ce192c8

Job Views:

19

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

Elite Recruitment Solutions are looking for an Online Customer Support Assistant for a successful growing business within the Topsham area of Exeter (EX3).

This is a full-time position offering a salary of up to £25,500 per annum DOE, along with some fantastic benefits such as social events, onsite parking and much more. This role will require you to work 36.25 hours 5 days a week with the chance of occasional weekend work and will be office based working within a small, friendly and welcoming team.

What You’ll Do as an Online Customer Support Assistant:

• Be the first point of contact for online customer enquiries
• Action and respond to customer queries online (web chat), via email and via the telephone
• Manage website orders, dispatches, returns and fulfilment
• Work closely with suppliers to monitor stock and delivery statuses
• Support order processing using Shopify and the internal CRM system
• Assist with goods-in and out, especially during peak periods
• Help maintain accurate inventory records

What You’ll Need to have to be an Online Customer Service Assistant:

• A customer-first approach and strong communication skills
• High attention to detail and solid database management skills
• The ability to respond to volume customer queries on a daily basis
• Experience with order processing and website admin (ideal but not essential)
• Confidence with IT systems, including Microsoft Office and Excel

To achieve the higher salary, you will need to demonstrate your ability to meet the key criteria’s of the role by past experience and during the interview process

If you feel you have what it takes to be part of a successful team then apply today via this job board or contact Elite Recruitment Solutions for more info!