One Stop - Customer Service Assistant

One Stop; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading convenience store chain in Solihull is seeking a Customer Service Assistant to join their team. The role involves providing excellent customer service, stocking shelves, and maintaining store appearance. Candidates should possess strong communication skills and a passion for customer service. Flexible working arrangements are available, making this a great opportunity for those looking to balance commitments while contributing to a friendly retail environment.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Discounted eye care through Vision Express

Life Assurance

Qualifications

• Passion for serving customers with pride.
• Ability to work in a fast-paced retail environment.
• Commitment to safety and security procedures.

Responsibilities

• Serve customers with passion and pride, providing excellent service.
• Encourage customer feedback via surveys.
• Work across all store areas to meet customer needs.
• Maintain a clean and organized store environment.

Skills

Customer service

Communication skills

Team collaboration

Job description

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Client:

One Stop

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

04e153444a3c

Job Views:

49

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

One Stop • Solihull • Apply by 27-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• Practicing safety in all work activities based on training received.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office Local operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, nearing retirement, or balancing other commitments. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of food, household essentials, services like Post Office, cash machines, and vending solutions, and are open seven days a week.

We are a subsidiary of Tesco, operating separately from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

Note

Applicants must be above the school leaver’s age for their country. Please check local age requirements.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including deals for colleagues and friends
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive savings with retailer deals, days out, gyms, and more
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Potential Car Allowance and Private Medical Insurance
• Flexible working options including part-time, job sharing, phased retirement, and shift patterns