Jobs at Expedia in Italy

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

The Senior Account Manager, Key Partners (EMEA) role sits on the Air Account Management team in the TPA division of Expedia Group. The individual in this role will, own, develop and lead a segment of the portfolio of Key Airline partners, acting as a trusted advisor to the accounts within the portfolio. This role will have full ownership and revenue responsibilities for a significant portfolio of airlines, representing Expedia's point of sales Globally. The primary responsibilities will include contract renewal and negotiations, evaluating connectivity options, business performance review, working with internal teams to bring value to the partnerships, developing and executing a strategic account plan, ensure competitive price & inventory access.

In this role, you will:

• Establish new and foster existing trusted relationships with key decision makers/influencers across a partner's organization
• Be responsible for day-to-day interactions and regular one-to-one meetings with airline partners, including frequent communication with contacts in the most important markets globally
• Gather information about partners' business challenges/drivers to identify need for additional products/services and navigate through the appropriate internal channels to align resources to meet partners' needs
• Engage with a broad range of internal stakeholders, to seek out new perspectives to improve outcomes for the business, our partners and travellers
• Conduct regular business reviews and contribute ideas to create opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to grow partners' accounts and expand business opportunities and relationships. To facilitate this, you may need to travel internationally and domestically, approximately 25% of your time
• Demonstrate a deep understanding of the financial impact of decisions/solutions to drive projects and analyses that support the organization's mission
• Partner with finance to develop potential business solutions and tactics and conduct a comprehensive analysis (e.g., pros/cons, cost/benefit, risks, resources, timing) to determine the viability of various alternatives
• Articulate a business issue impacting your work and help develop the rationale for addressing it to improve performance outcomes. This will include assisting in the identification and cost/benefit/risk analysis of potential solutions
• Help determine recommended solutions, documenting and preparing the business case for change and sharing with team leadership
• Partners with legal resources to explain complex concepts or unique situations that require potential deviation from standard contract terms; develops appropriate contract terms
• Complete and manage dynamic local-, regional-, or global account plans based on an understanding of partners needs and industry trends, and apply suitable prioritization
• Understand the market dynamics, and apply your strong industry knowledge to spot overall trends; use this knowledge and understanding to influence partners' decisions and business outcomes
• Interpret data relative to the performance of products, services, and solutions against partners' needs/expectations to ensure the airline partners recognize and receive value
• Understand the full array of the company’s offerings and areas of expertise; and apply this knowledge to meet the needs of the partner, to gain commitment on joint initiatives that achieve agreed business/revenue targets
• Strategically build relationships to support total portfolio and organization needs, including industry relationships outside of your accounts; strategically build internal relationships to support total portfolio and organization needs
• Likely have the opportunity to represent and build company profile at industry events

Experience and qualifications:

• 8+ years of related professional experience with a Master’s or 10+years with a Bachelor's in a related technical field preferred
• Knowledge of airline distribution is key, including GDS, NDC and other travel technology
• Proficiency in English. Knowledge of Spanish/French is a plus.
• Influential communicator and skilled presenter
• Impactful in utilising sales techniques
• Able to manage multiple projects and timelines
• Capable of making and owning data/insight driven decisions, and learning from the outcomes
• Understands contractual terms and application to business relationships
• Negotiations with Director+ levels, independently and also in conjunction with Senior Leaders in Air Account Management team
• Contact strategy development and pitching opportunities

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.