One Stop - Customer Service Assistant

One Stop; South Molton; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading retail company in South Molton is seeking a Customer Service Assistant to provide excellent customer service and maintain store standards in a fast-paced environment. You'll be responsible for serving customers, stocking shelves, and ensuring safety procedures are followed. Join a supportive team and contribute to enhancing customer experience.

Benefits

Flexible working arrangements

Employee discounts

Medical support

Qualifications

• Passion for serving customers with pride.
• Ability to work in a fast-paced environment.
• Willingness to participate in coaching and feedback.
• Compliance with safety and security procedures.

Responsibilities

• Provide excellent customer service daily.
• Stock shelves and maintain store appearance.
• Process payments accurately.
• Respond promptly to requests on self-service checkouts.

Skills

Customer service

Teamwork

Communication

Safety practices

Job description

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One Stop - Customer Service Assistant, South Molton

Client: One Stop

Location: South Molton

Job Category: Other

EU work permit required: Yes

Job Reference: 06e4b7c0d136

Job Views: 33

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on received training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of Shift Leaders and Store Managers.
• Following all training to ensure safety and legality.
• If applicable, managing day-to-day operations of the Post Office and passing necessary background checks.

Flexible Working:

We support flexible working arrangements. Discuss your needs with us during your application.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from multiple distribution centers across the UK.

Please Note:

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, medical support, flexible working, and more.