One Stop - Customer Service Assistant

One Stop; Cambridge; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-known retail chain in Cambridge is seeking a Customer Service Assistant. In this role, you will provide excellent customer service, manage store operations, and participate in community events. Ideal candidates are passionate about helping customers and are committed to safety and teamwork. Benefits include discounts at various retailers. Flexible working arrangements are supported.

Benefits

10% discount in the retail store

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

Access to various discount schemes

Qualifications

• Must be able to serve customers with passion and pride.
• Ability to encourage customer feedback.
• Understanding of store performance and participation in team activities.

Responsibilities

• Serve customers, providing excellent service.
• Work across all store areas to meet customer needs.
• Participate in community and charity events.

Skills

Excellent customer service

Teamwork

Safety compliance

Job description

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One Stop - Customer Service Assistant, Cambridge

Client: One Stop

Location: Cambridge, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

c80413cc6737

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • Ditton Lane Cambridge • Apply by 09-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on received training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment where available.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Keeping the store clean, tidy, and organized.
• Potentially managing shifts in the absence of supervisors.
• Following all safety and legal training.
• If applicable, managing day-to-day operations of the Post Office, including passing background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything
• Treat others how they like to be treated
• Work together as one team
• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

Part of Tesco since 2003, our stores are supported by three distribution centers. We aim to serve local communities with convenience and quality.

Please Note

Applicants must be above the school leaver’s age. Details vary by country.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance and health services
• Access to various discount schemes and support services