One Stop - Customer Service Assistant

One Stop; Ludlow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A convenience store chain in Ludlow is seeking a Customer Service Assistant to provide excellent service, maintain store appearance, and support daily operations. Ideal candidates will have a passion for customer service and the ability to thrive in a fast-paced environment. Flexible working options are available.

Benefits

Discounts

Savings schemes

Flexible working

Qualifications

• Passion for serving customers and providing excellent service.
• Ability to work in a fast-paced environment.
• Willingness to follow safety protocols.

Responsibilities

• Serve customers and encourage feedback.
• Maintain store cleanliness and organization.
• Assist in various store activities and operations.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

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One Stop - Customer Service Assistant, Ludlow

Client: One Stop

Location: Ludlow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

Job Views:

22

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • 2710 Ludlow Gravel Hill • Apply by 08-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety protocols learned during training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure proper pay.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office operations, including passing background checks; failure to pass will withdraw the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, whether starting a career, caring responsibilities, retirement, or other life events. Discuss your needs during application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7 am to 10 pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently with support from three distribution centers.

Please Note

Applicants must be above the school leaver age. Benefits include discounts, savings schemes, insurance, flexible working, and more.