Market Research à Canada

Job Summary

Job Description

As a leading retail bank dedicated to innovating the way customers engage with their financial products, we are focused on delivering seamless, digital-first experiences. We’re transforming the retail banking sector to provide more accessible, efficient, and customer-centric products and services.

Digital offers a dynamic, fast-paced and exciting environment with unique exposure across channels, sales & servicing digitization and advisor & AC productivity platforms. Reporting to the Director – Digital Product Management, as the Senior Manager - Digital Product, you will support the strategy and execution of our digital distribution channels across advisor, online and mobile platforms, ensuring our retail banking products are easily accessible and effectively distributed to customers.

What will you do?

• Assist in defining and executing digital product strategies that ensure seamless accessibility of retail banking products

• Produce materials for SVP/EVP-level & Group Executives for review, discussion, and decision

• Support the monitoring and consolidation of key performance indicators (KPIs) to assess the success of digital distribution initiatives and recommend optimizations

• Analyze customer behaviour, feedback and market trends to identify insights

• Conduct competitive analysis to identify emerging digital distribution opportunities

• Act as a liaison between product, technology, risk/compliance and marketing teams

Must Have

• Strong technical ability with PowerPoint and Excel (e.g. Think Cell and Efficient Elements)

• 5+ years of experience in consulting, strategy or product management experience within a Financial Services, fintech or technology company

• Experience with new/emerging businesses and digital business models

• Strong written and oral communication skills, Interpersonal skills and ability to develop strong relationships at every level of the organization

• Comfortable working in ambiguous situations and across different lines of business

• High level of initiative and motivation

Nice-to-have

• MBA or graduate / post-graduate or professional designations or equivalent

• Minimum two years of deep and broad management consulting experience with an emphasis on business strategy

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies

Job Skills

Microsoft PowerPoint, Product Development Lifecycle, Product Services, Strategy Development

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-23

Application Deadline:

2025-05-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.