Jobs in Mississauga, Spain
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Remote IT Service Desk Specialist
Job summary
A technology solutions provider based in Mississauga is seeking a Technical Specialist to deliver remote support for corporate and production end users. In this role, you will resolve various IT issues via phone and email, ensuring an exceptional customer experience. Ideal candidates will possess over 3 years of technical support experience and advanced knowledge of Microsoft 365 and networking fundamentals. The company offers a robust benefits package and fosters an inclusive work environment.
Benefits
Qualifications
- 3+ years of experience in IT Service Desk or similar role.
- Experience providing phone and email support with focus on First Call Resolution (FCR).
- Demonstrated ability to troubleshoot incidents related to operating systems and applications.
Responsibilities
- Provide L1 and L2 remote support for corporate and production end users.
- Resolve IT-related issues through calls and emails in a timely manner.
- Collaborate with teams to ensure a positive customer support experience.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.