Customer Success Account Manager

Microsoft; Toronto; On-site; CAD 66,000 - 129,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Account Manager, where you'll drive customer satisfaction and optimize product adoption. In this dynamic role, you'll nurture relationships and support digital transformation initiatives using cutting-edge Microsoft technology. With a focus on operational excellence, you'll develop strategies that align with customer goals, ensuring long-term success and retention. This innovative firm offers a flexible work environment and opportunities for professional growth, empowering you to make a significant impact in the tech industry.

Benefits

Comprehensive healthcare plans

Retirement plans

Flexible work arrangements

Opportunities for professional development

Qualifications

• 2+ years of experience in customer success or consulting.
• Strong communication and relationship-building skills.

Responsibilities

• Build and maintain relationships with key customer stakeholders.
• Leverage technical knowledge of Microsoft Cloud solutions.

Skills

Customer Relationship Management

Communication Skills

Problem-Solving Skills

Technical Knowledge of Microsoft Cloud Solutions

Education

Bachelor's Degree in Business

Bachelor's Degree in Computer Science

Bachelor's Degree in Psychology

Bachelor's Degree in Sociology

Tools

Microsoft Azure

Microsoft 365

Dynamics 365

Job description

Job Title: Customer Success Account Manager

Location: Remote (Toronto, ON)

Job Type: Full-time

Company: Microsoft

Job Overview

Microsoft is seeking a Customer Success Account Manager to drive customer satisfaction, optimize product adoption, and ensure long-term business success. This role is part of the Customer Experience & Success (CE&S) organization, which focuses on accelerating business value for customers through Microsoft's technology solutions. As a key member of the Global Customer Success (GCS) team, you will be responsible for nurturing relationships, delivering customer-centric strategies, and supporting digital transformation initiatives.

Responsibilities

Customer Relationship Management

• Build and maintain relationships with key customer stakeholders, partners, and internal teams.
• Understand customer business priorities and align them with Microsoft solutions.
• Guide conversations to facilitate the achievement of customer business objectives.
• Develop and contribute to a customer success plan supporting business transformation.
• Communicate effectively with executive-level stakeholders.

Technical Expertise & Digital Transformation

• Leverage technical knowledge of Microsoft Cloud solutions (Azure, Modern Work, Dynamics 365).
• Identify opportunities for customer growth and digital transformation.
• Collaborate with technical specialists to recommend relevant Microsoft technologies.
• Stay informed about industry trends and Microsoft’s technology roadmap.

Customer Success Leadership

• Align Microsoft services with customer goals and priorities.
• Execute program planning, customer reviews, and engagement prioritization.
• Identify and mitigate potential adoption blockers.
• Track product usage and adoption to ensure long-term customer retention.
• Provide proactive support and escalate issues as needed.

Operational Excellence

• Utilize Microsoft delivery methodologies to manage customer operational health.
• Develop and implement deliverable programs that enhance customer experience.
• Drive accountability for customer milestones and consumption goals.
• Report and track adoption trends to improve customer success strategies.

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Computer Science, Psychology, Sociology, or related field.
• 2+ years of experience in customer success, consulting, solution delivery, or portfolio management.
• Strong communication, relationship-building, and problem-solving skills.

Preferred Qualifications:

• 5+ years of experience in customer success, account management, or related roles.
• Experience in cloud computing, enterprise software, or IT consulting.
• Microsoft or equivalent certifications (e.g., Azure, Microsoft 365).
• ITIL Foundation certification or equivalent service management experience.

Additional benefits include a base salary range of CAD $66,500 - $128,300 per year, comprehensive healthcare and retirement plans, flexible work arrangements (100% remote option), and opportunities for professional development and career growth.

About Microsoft

Microsoft is a global leader in technology, committed to empowering individuals and organizations through innovative software, cloud solutions, and AI-powered technologies. Microsoft fosters an inclusive work environment and provides equal employment opportunities to all candidates.

Apply now to become a key part of Microsoft’s mission to empower every person and organization on the planet to achieve more!