Administrative Assistant à Canada

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Location: On-site, TELUS Health Care Centre, 906 16th Ave., Calgary, AB

Schedule: Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pm

Who is TELUS Health?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?
Let’s create a healthier future, together!

Our team and what we’ll accomplish together
You are a mature, positive and professional individual that ensures clients have a positive experience. The Medical Office Assistant is energetic in collaborating with other administrative professionals in a shared team environment to achieve best client satisfaction outcomes.

As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As an initial contact person for clients, you will be the voice and face of the company in many instances. You are a proactive positive team player, who maintains a friendly professional demeanor with clients, colleagues, suppliers and guests at all times, all while maintaining complete client confidentiality.

What you’ll do

• Scheduling appointments and arranging for specialist consultations
• Navigating incoming phone calls and timely accuracy of client bookings
• Reception desk coverage and greeting clients
• Preparing clients for tests and examinations
• Updating medical records
• Contacting clients to remind them of required tests, examinations and follow up consultations
• Participating in the company’s health plan programs
• Connecting with clients, supporting continuity of care
• Provide support for general office administrative functions including medical records management

What you bring

• High School Diploma
• Minimum of two years of healthcare experience and medical terminology required
• Medical Office Assistant Certification preferred
• Electronic Medical Record (EMR) experience required
• Good knowledge of Word, although more extensive computer knowledge is an asset as well as 45 words per minute typing speed
• Exceptional organizational and customer service skills
• A team player capable of interacting professionally with staff and physicians with a positive attitude
• Ability to communicate effectively

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $23-$34

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.