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Apply locations UBC Vancouver Campus time type Full time posted on Posted Yesterday job requisition id JR21616 Staff - UnionCUPE 2950CUPE 2950 Salaried - Sec to Medical Prof (Gr7)Medical Office Assistant Team LeadClinic Support | Student Health Services | Student Health and Wellbeing | VP Students$4,594.00 - $4,827.00 CAD MonthlyJuly 30, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is subject to the satisfactory completion of relevant background checks.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
Within the context of a client centred model of care and in accordance with the vision and values of the VP Students portfolio, the Secretary to Medical Professionals is part of a team providing a full range of clerical services in the support of client care. The position performs clerical/reception functions such as scheduling, and data entry. Duties range from routine to complex and include maintaining a highly confidential electronic medical record system, correspondence and communication. This position includes supervisory responsibilities related to the training of staff and the delegation of work in events of unforeseen staff absences. The Secretary to Medical Professionals receives payments, prepares financial and statistical reports, types and prepares a variety of reports and other materials utilizing computer systems and software relevant to the job. Maintains an inventory of stationery and medical supplies. This position requires good judgment, the ability to work cooperatively in a fast paced environment, and the ability to respond with tact and sensitivity to a variety of patients and to perform all the duties with strict confidentiality.

Organizational Status
Works under the direction and reports to the Manager. Takes instructions from physicians and nursing staff.

Work Performed

Supervision of CUPE Staff

• oversees the daily operations of the clinic(s) to ensure administrative staff and providers have the personnel, facilities, and technical support needed to work effectively
• resolves day-to-day operational issues in the clinic with providers and administrative staff.
• provides backup to administrative staff
• supervises administrative clerks regarding workload; ensures appropriate coverage in cases of staff absences
• identifies and makes recommendations to the Manager for operational improvements
• creates, updates, amends, and communicates changes to administrative staff and provider schedules on a continuous basis
• Supervises administrative staff to ensure that clinical reception areas and waiting room space are well maintained.
• Participates in the hiring of staff.
• Trains permanent and temporary administrative staff; provides onboarding and ongoing training for staff
• Reports problems, discrepancies and office issues to the Manager; new or unusual problems would be discussed with the Manager

1. Customer Service
Provides efficient seamless and accessible reception service as demonstrated by:
- Responding respectfully and sensitively, to a culturally diverse stakeholder population (students, faculty, staff, colleagues, parents, and campus visitors).
- Effective verbal and nonverbal communication (welcoming and warm manner, empathic listening, ability to clarify and assess what is being asked, speaking clearly and articulately, ability to diffuse situations involving ill, anxious, or frustrated individuals
- Effective written communication (ability to clarify and assess what is being requested, responding concisely, accurately, and articulately in writing to email inquiries and correspondence.
- Providing timely service with minimal supervision and working effectively during high volume periods.
- Working collaboratively within a service team context to ensure high standards of service provision in accordance with Student Health Service policies.
Deals with customer service complaints effectively as demonstrated by:
- Collaborating with parties involved to address difficulties.
- Negotiating positive outcomes.
- Determines the urgency of requests for services and works closely with the Manager to manage smooth flow of patients.
- Schedules appointments for physicians and nurses
- Communicates with other clinical offices, departments and units to coordinate client appointments and testing.
- Registers students for appointments and obtains and enters data into computerized electronic medical record system.
- Verifies student registration status and health insurance status using established computerized database systems.
- Assists students in using the electronic medical record system.
- Receives, scans and imports and transfers diagnostic reports from external laboratories to clinic medical record system
- Responds to requests for records and information releasing information to authorized personnel in accordance with established standards and guidelines and procedures.
- Transcription of physician clinical notes, reports and letters.


2. Financial Support
- Reviews physician and nursing billing and diagnostic code entries for errors and omissions and corrects accordingly.
- Reviews patient medical forms for completion (Workers Compensation Board of BC, Insurance Companies, 3rd Party Medicals, etc) and bills accordingly.
- Processes Medical/Legal requests and bills accordingly.
- Prepares billing claims and performs electronic transmission and retrieval of claims to Health Insurance Agencies.
- Reconciles, reviews and makes necessary corrections of computerized claims (i.e. rejections, adjustments, payless and on hold claims).
- Prepares and mails invoices for patient and private insurance company accounts.
- Processes receipts for incoming payments by cash, cheques and electronic transactions.
- Prepares cash and cheque deposits.
- Follow up and cost recovery of outstanding accounts.
- Maintains equipment rental logs and mails invoices on overdue accounts.
- Maintains billing and diagnostic code files for the purpose of patient billing.
- Compiles financial reports utilizing word processing and spreadsheet software.
- Responds to oral and written patient billing inquiries.
- Prepares and/or performs data entry of financial documents (cash deposits, journal vouchers, invoices, travel claims, etc)
- Assists the Manager with maintaining, reconciling and reporting financial records by recording in word processing and spreadsheet software.
- Maintains and files purchase requisitions, invoices and supporting documents.
- Prepares invoices to external businesses, organizations, agencies, prepares journal vouchers for internal charges for services, rendered to various university departments.

3. Administrative Support.

- Provides a full range of administrative support and duties associated with the care of patients at Student Health Service.
- Types a variety of materials from draft copy, formats and edits electronic drafts using a variety of computer applications.
- Photocopies and faxes a wide variety of forms and documents.
- Assists with preparation of protocol and procedure manuals.
- Ensures that clinical, reception and waiting room space are well maintained ensuring that office supplies and information materials are stocked.
- Sorts and distributes mail and incoming faxes.
- Maintains photocopiers, printer, and video equipment.
- Prepares statistical reports on patient contacts to clinic.
- Maintains an inventory of stationary and medical supplies.
- Prepares data tapes for electronic medical record back up system, reviews computer logs and reports discrepancies to unit Manager.
- Files miscellaneous documents

4. Communications
- Screens and responds accurately to a variety of in-person, written and oral inquiries of an interpretive nature and provides referral information for students as appropriate.
- Provides accurate and clear information to the public, students and the university community regarding health and wellness services as well as other campus resources.
- Provides medical information within the boundaries of training and protocols of the unit.
- Maintains strict confidentiality of student information and medical records.

5. Clinical Support
- Ensures clinical examination rooms are well maintained ensuring that medical and stationary supplies are stocked.
- Organizes equipment and examination rooms for diagnostic procedures and treatments as required.
- Performs minor diagnostic procedures and testing as requested by physicians or nurses.
- Attends medical examinations on request by physician.
- Submits requests for medical and stationary supplies to unit Manager.
- Cleaning and sterilization of medical equipment and instruments.

6. General Office Duties
- Performs other duties as required.

This position requires the ability to function in all areas of the department. This position requires direct interaction with patients and medical personal on a daily basis. The incumbent has frequent exposure to minor and major disagreeable conditions such as biomedical and non-biomedical wastes. Tasks are completed under pressure with frequent interruptions.


Consequence of Error/Judgement
All information must be accurate and provided in a respectful, timely and supportive way. Failure to provide service that meets these standards may impact negatively on access to services, jeopardize student s wellbeing, and result in increased risk to the university. Errors or incorrect decisions could result in direct costs, lost opportunities, delays for students and staff. Damage to the unit s and to the University s reputation may occur if the incumbent does not deal tactfully and helpfully with students, parents, faculty members and others.

Supervision Received
Works cooperatively in a team environment under the supervision of the manager. Sets priorities and performs most duties independently, occasionally consulting manager with reference to new or complex problems. Reports problems, discrepancies and office issues to the Manager

Supervision Given
Supervises the workload of CUPE 2950 members. Works cooperatively with other employees. Gives detailed instructions to staff on how to carry out Duties/procedures. Carries out familiar phases of work under the general supervision of the Manager. New or unusual problems would be discussed with the Manager.

Minimum Qualifications
High school graduation, plus one year of post secondary education, plus completion of a Medical or Dental Office Assistant program (including terminology), plus three years of related experience, or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Must be able to reorganize schedules and keep team members informed of changes
• Understanding the workload for the other administrative staff who work in the clinic, and ability to redirect workload from one clerk to the other in a collaborative and effective manner.
• Able to work cooperatively in a fast-paced environment, have the ability to respond with tact and sensitivity to a variety of patients, and always maintain patient confidentiality
• Effective verbal and written communication and nonverbal communication (welcoming and warm manner, empathetic listening, ability to clarify and assess what is being asked, speaking clearly and articulately, ability to diffuse situations involving ill, anxious, or frustrated individuals.
• High School graduation, 1 year post-secondary education, completion of a Medical or Dental Office Assistant program (including terminology), and 3 years of related experience or the equivalent combination of education and experience.
• Without Medical Office Assistant training three years related experience in a medical office or clinic.
• Medical terminology required
• Ability to use word processing, spreadsheet, database, scheduling and electronic mail applications at an intermediate level.
• Proficiency with electronic medical records.
• Ability to prioritize, organize and work effectively under pressure.
• Ability to exercise tact and discretion when handling sensitive and/or confidential matters.
• Demonstrates clear understanding of confidentiality in the medical work place.
• Ability to maintain accuracy and attention to detail.
• Ability to compose routine correspondence using clear, concise medical English.
• Ability to work effectively independently and in a team environment.
• Ability to deal with a diversity of people in a calm, courteous, and effective manner.
• Ability to build rapport and provide service to people who are experiencing stress, pain and health concerns.
• Ability to communicate effectively and concisely verbally and in writing.
• Ability to provide quality service to customers in a courteous, patient manner.
• Ability to effectively manage multiple tasks and priorities within a fast paced, high volume clinical area.
• Ability to perform basic arithmetic including calculating clinic charges, taking payments, making change and keeping accurate sales records.
• Must be able to reconcile daily transactions with electronic and cash receipts.
• Ability to accurately transcribe medical dictation.
• Familiarity with MSP and other billing procedures.