Administrative Assistant - Veterinary

Olympic Village Veterinary Clinic; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the veterinary field is seeking dedicated individuals to join their team in the vibrant Olympic Village. This full-time role emphasizes exceptional client service and patient care, ensuring a welcoming environment for both pets and their owners. The ideal candidate will have a strong veterinary background, excellent communication skills, and the ability to manage various responsibilities, including appointment scheduling, record keeping, and client education. If you are passionate about animal care and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Pet care discounts

Uniform allowances

Extended health coverage

Dental coverage

Qualifications

• Veterinary experience required with a strong focus on client service.
• Knowledge of medical terminology and attention to detail is essential.

Responsibilities

• Provide exceptional client care and manage appointments efficiently.
• Maintain accurate records and handle billing processes.

Skills

Veterinary experience

Client service

Communication

Medical terminology

Leadership

Attention to detail

Education

Eligible to work in Canada

Tools

DaySmart Veterinary Software

Job description

We are a veterinary clinic in the heart of Vancouver, in the beautiful Olympic Village. We opened our doors on January 16, 2020.

We focus on educating and working with pet owners to provide excellent wellness and preventative care medicine. Feline friendly handling and Fear Free practices ensure enjoyable visits for our patients - just look at our Instagram page for all our happy patients! @olympicvillagevet

You will be integral in bonding clients to our practice through exceptional client service and patient care. We want team mates who care about our clients and their pets, who will go above and beyond their expectations, have a positive outlook, value team and individual well-being, and are open to change.

Veterinary experience required.

Responsibilities:

1. Client care: Greet clients, answer phones, voicemail, provide customer service, handle delicate medical situations including euthanasia, and send sympathy cards.
2. Appointment management: Schedule appointments by phone and online booking system, confirm appointments, and send reminders. Check over the veterinarian schedule and confirm it matches in the system.
3. Patient care: Prepare animals for exams, take vital signs, and help with restraining patients. Clean after appointments in exam rooms and feline friendly handling and Fear Free Handling experience.
4. Record keeping: Maintain client records, update records, and prepare records for new clients.
5. Billing: Issue invoices, collect payments, and process payments, set up wellness plans, surgical deposits, accounts receivable, payment follow up, taxes processing for clinic, collecting mail and daily sales reconciliation.
6. DaySmart Veterinary Software experience: expertise in clinic-specific veterinary software, including fast-paced record keeping of all client communications with regards to patient symptoms, patient triage and billing.
7. Medical Terminology and Knowledge: use of appropriate medical terminology for all records and in-team communications, knowledge of all over-the-counter and retail items including parasite prevention. Knowledge of specific vaccine schedules and protocols.
8. Travel Documentation Knowledge: Preparing clients for patient export to other countries, directing clients to correct communication channels, handling rabies documentation and preparing vaccination certificates requiring high levels of attention to detail.
9. Inventory: Monitor inventory and alert management for office supplies order. Online special order. Quarterly inventory assistant.
10. Leadership: Handle adversity with equanimity and lead by example when making decisions. Provide mentoring and guidance for junior receptionists.
11. Training: Training of junior receptionists, cross training other department members.
12. Communication: Educate clients about pet health, communication of emergency protocols and patient admissions, delegate daily tasks to reception team, foster positive environment for other receptionists.
13. Cleaning: Ensure the reception area is clean and presentable - Front desk, windows, and all exam rooms. Keep up with laundry, and make sure urination, bowel movements are collected/cleaned in a timely manner.
14. Other tasks: Sell pet food and supplies, special pet food orders, and online order system and assist other staff.

Wage will reflect experience. All team members work at least one Saturday a month. We offer pet care discounts, uniform allowances, and extended health and dental coverage after 3 months.

Job Type: Full-time, Permanent

Schedule: Weekends as needed

In person only

Eligible to work in Canada required.

Wage: $25 an hour - depending on experience