Remote Customer Service Representative jobs in United Arab Emirates

THE COMPANY

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever‑evolving Mobile‑Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission‑critical applications in the harshest environments from underground tunnels to high‑altitude balloons.

International Market – Silvus StreamCaster™ radios are in use worldwide, supporting a diverse range of users—from defense organizations and public safety agencies to major live events and leading innovators in drone, robotics, and autonomous systems. Their reliability and adaptability make them the trusted choice for military, law enforcement, and commercial users around the globe.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

International Market – Silvus’ rapid growth is driven by a commitment to research, innovation, and a team of passionate, skilled, and forward‑thinking individuals. If you’re seeking a rewarding and challenging next step, it’s well worth exploring how Silvus could play a key role in the next chapter of your career.

THE OPPORTUNITY

Silvus is seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi‑antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development.

This position reports to the Senior Sales Engineer and is a 100% remote position. Candidates must be based in the United Arab Emirates (UAE) to be eligible for remote work.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide pre‑sales and post‑sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus’ unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on‑site at the customer’s location.

REQUIRED QUALIFICATIONS

• Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required.
• Minimum 1 year of experience as a Field Service Representative or equivalent.
• Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios.
• Proficiency with TCP/IP protocol and networking.
• Basic proficiency in English (reading and writing) is required.
• Proficiency in Arabic (written and verbal) required.
• Excellent organizational skills and attention to detail.
• Must be based in the United Arab Emirates (UAE).
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
• Experience with operating and testing IP radios/modems is a huge plus.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Proficiency with programming languages such as C/C++.
• Familiarity with Linux.
• Preferred Military background.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Trade shows.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• Lift equipment up to 50 lbs. for the set‑up of demonstrations and testing.

NOTE - As a U.S. Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements are needed for some Engineering or R&D roles. This generally does NOT apply to International positions; only job postings for positions located in the U.S. Exceptions will be included in the Required Qualifications section of the posted position.

All Employment is contingent upon the successful clearance of a background check.

Silvus is proud to be an equal‑opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.

*Silvus does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.