Remote Customer Service Representative jobs in United States

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue profitability and market share.

• Maintain continuous business relationship with clients/ Restaurants.

• Provide excellent service and support in order to build strong relationship and resolve operational issues between clients/ restaurant and company.

• Make sure that the menus of the clients are up to date at all times.

• Optimize the restaurant content (MOA Delivery time).

• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.

• Advertisement sales: Acquiring and maintaining pictures from brand menus branding Talabat stickers at restaurants banners and newsletter.

• Generating food coupons promotions and vouchers from existing restaurants.

• Convince clients / restaurants for brand promotion of Talabat pictures.

• Transmission method optimization: Convincing clients / restaurants to implement track order feature and changing the transmission method to WLA.

• Convince the restaurant to go for digitalization (Backlinks Splash pages Whitelabel Facebook button).

• Encourage restaurant to subscribe for the online payment gateway.

• Coordinate with the restaurant if restaurant is live or active on the Talabat website checking and resolve the reason such as shutting down or stopped delivery.

• Maintain accurate records of all sales and prospecting activities including:

  • Closed sales

  • Followup activities

  • Sales expense report

  • Increased sales report after placing promotion voucher and coupons

  • Vendor analysis sheet

  • Account management report

• Bachelors degree in any discipline.

• From 2to 4years of experience holding the same title or relevant

• Able to analyze data and sales statistics and curate a solution

• Fluency in Arabic is a MUST

• Excellent Communication & Negotiation skills.

• Customer Oriented.

• Adaptability & Flexibility.

• Working within Talabat means access to the worlds leading perks and benefits including:

  • Vibrant dynamic & international workplace.

  • Building the fastest growing largest and most valuable network of online food ordering services in the world and more.

  • Challenging and fulfilling steep learning curve.

  • Opportunity to be a valueadding contributor to this fastgrowing global company.

  • Working with diverse crosscultural teams from over 45 nationalities.

  • Company events cultural and sports events.

  • Comprehensive healthcare.

  • Competitive salary.

No

Fulltime