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Audemars Piguet; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury watch brand seeks a dedicated Client Experience Specialist in Dubai. The role involves managing client relationships, ensuring an exceptional experience through attentive service, and contributing to business performance. Ideal candidates will have at least 2 years' experience in luxury retail, fluent English, and strong interpersonal skills. This full-time position offers a competitive compensation package while not supporting remote work.

Benefits

Competitive compensation and benefits package

Qualifications

• Minimum 2 years of experience in a similar position.
• Experience in luxury watch industry is an advantage.
• Previous experience in managing client relationships and complaints.

Responsibilities

• Create a welcoming atmosphere for clients and ensure their needs are met.
• Manage client appointments efficiently.
• Contribute to achieving monthly and yearly KPIs.

Skills

Client relationship management

Interpersonal skills

Organizational skills

Customer management

Fluent English

Arabic

Job description

AP Brand and Watch Industry Proficiency

• Demonstrate mastery of AP brand fundamentals our rich history and heritage as well as the specificities of our products and services providing expert knowledge to clients
• Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices

Client Experience

• Provide a welcoming atmosphere that conveys warmth courtesy elegance and simplicity while taking care of clients well-being and actively listening to their needs offering personalized service
• Act as the clients primary point of contact coordinating all appointments and ensuring seamless transitions throughout their visit
• Ensure all clients are comfortable during their stay providing refreshments according to the AP guidelines and offering assistance with any requests
• Anticipate colleagues needs and proactively assist with any concerns
• Respond to client feedback both positive and negative with a focus on continuous improvement
• Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail

Team relations

• Foster open and professional communication with the team to ensure a cohesive productive and professional team environment
• Maintain a positive and supportive attitude towards team members serving as a role model for client experience and service excellence
• Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met and to resolve any issues that may arise

Business Performance and Development

• Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service
• Continuously seek ways to increase sales and improve the client experience working collaboratively with your team
• Participate in training and development programs to enhance hospitality and service skills and to stay up-to-date with industry trends and competitor offerings
• Continuously seek ways to enhance the AP brand and its reputation both internally and externally
• Actively contribute to the success of the boutique and the AP brand taking ownership and pride in all aspects of the role
• Participate in team meetings and events contributing to the success and cohesion of the team

Operational Excellence

• Ensure compliance with all AP company policies procedures and guidelines including security and safety protocols
• Manage the boutiques client appointments schedule ensuring all appointments are efficiently scheduled and managed through AP platforms
• Utilize the CRM system to manage client information appointments and transactions ensuring its clean and accurate management guaranteeing safe handling and storage of all client-related information and taking appropriate measures to comply with APs data protection regulations
• Maintain accurate records of client interactions preferences and purchases utilizing this information to enhance the client experience
• Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions
• Identify and resolve operational issues escalating as needed to management
• Maintain the boutiques cleanliness and appearance throughout the day ensuring it meets AP standards
• Continuously seek ways to improve operational efficiency and effectiveness sharing insights and ideas with the team

Ensure that all actions transactions and decisions are in line with AP company practices and legal requirements. Work with transparency integrity and respect for people and company property. Take accountability for all your actions

Qualifications :

• Minimum 2 years ofexperience in a similar position
• Experience in luxury watch industry is a plus
• Previous experience in managing client relationships and client experience in a luxury retail environment provide top quality service and handle complaints effectively
• Fluent English language skills are a must Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Excellent customer management skills

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Remote Work :

No

Employment Type :

Full-time