Customer Service Associate jobs in United Arab Emirates

Sales & Business Development:

• Develop and maintain a strong sales pipeline through networking, referrals, cold calling, and digital platforms.
• Conduct client meetings to understand requirements, present company capabilities, and propose suitable interior fit-out solutions.
• Prepare and deliver compelling presentations, proposals, and quotations.
• Negotiate contracts, close sales deals, and follow up to ensure client satisfaction.

Client Relationship Management:

• Develop long-term relationships with key clients and stakeholders.
• Serve as the primary point of contact between clients and internal teams.
• Maintain regular communication with clients during project execution to ensure expectations are managed and met.
• Address client concerns promptly to build trust and ensure repeat business.

Market & Competitor Analysis:

• Stay up to date on industry trends, market conditions, and competitor activities.
• Provide insights and feedback to management on customer needs and potential market gaps.
• Assist in the development of marketing campaigns and promotional strategies.

Coordination & Reporting:

• Coordinate with design, estimation, procurement, and project execution teams to align project deliverables with client expectations.
• Ensure all client communications, contracts, and documentation are up to date and properly filed.
• Prepare weekly/monthly sales reports and forecasts for senior management.

• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and closing skills.
• Ability to manage multiple projects and clients simultaneously.
• Proficiency in MS Office Suite; CRM software knowledge is an advantage.

• Bachelor’s degree in Business Administration, Marketing, Interior Design, Architecture, or a related field.
• Minimum of 4–5 years of proven sales experience in the interior fit-out industry.
• A strong network in the construction/design industry is a plus.