Strategic Account Manager

Convergint MEA; Dubai; Hybrid; AED 200,000 - 250,000; Full time

Job summary

A leading security solutions provider is seeking a Strategic Account Manager in Dubai to drive business development and manage key client relationships in the data center sector. The ideal candidate will have 7–10 years of B2B sales experience, a strong background in security or IT, and the ability to build strategic partnerships. This role offers opportunities for frequent travel and collaboration across global accounts.

Qualifications

• 7–10 years of proven experience in B2B sales, preferably in security or IT.
• Deep understanding of data center operations.
• Experience with global accounts in enterprise environments.

Responsibilities

• Identify and develop strategic business opportunities in the data center sector.
• Build and manage executive-level relationships.
• Meet or exceed annual sales targets for solutions and services.

Skills

Strategic selling

Consultative sales

Negotiation

Communication

CRM tools proficiency

Team leadership

Education

Bachelor’s degree in Business or Engineering

MBA preferred

Tools

Salesforce

Microsoft Office Suite

Job description

Who We Are:

Convergint’s vision is to be the industry leader in the data center vertical, delivering innovative security technologies, managed services, and global solutions. The Strategic Account Manager (SAM) will be responsible for leading business development, account management, and solution delivery strategies with key data center clients. The SAM will focus on nurturing strategic partnerships, identifying new opportunities, and driving growth across assigned accounts.

Who You Are

You are someone who is creative, energic, a self-starter, and enjoys new challenges. You will have strong relationship building skills, business analysis, working knowledge of data center business, and construction environment. You will enjoy a fast-moving pace and stay on top of technology trends, innovations, and developments in the industry.

What you will do with your expertise and our support:

1.Strategic Account Development

• Identify, qualify, and develop strategic business opportunities within the data center sector (colocation, hyperscale, enterprise).
• Build and manage executive-level relationships with key stakeholders in customer organizations.
• Develop and strengthen long-term business relationships with senior executives, decision-makers, influencers, and technical experts in client organizations.
• Act as a trusted advisor to clients by providing insights, identifying risks, and offering proactive recommendations.
• Develop account plans and long-term strategies for targeted strategic accounts in alignment with GCDC’s vertical goals.

2.Revenue Growth & Pipeline Management

• Meet or exceed annual sales targets and revenue goals for solutions and services related to security technologies, managed services, and professional services.
• Maintain a healthy pipeline of qualified opportunities using CRM tools (e.g., Salesforce).
• Lead internal and external account meetings and manage sales cycles from opportunity discovery to post-deployment support.
• Track performance metrics, forecasts, and customer feedback.

3.Solution Selling

• Understand customer environments thoroughly and propose customized Convergint solutions that optimize and enhance client outcomes.
• Collaborate with internal departments (engineering, operations, finance, and legal) to design and deliver complex, high-value solutions.
• Influence customer strategies related to data center security and integrated technologies to drive purchasing decisions in favor of Convergint.
• Ensure feasibility, pricing, and proposal development for tailored technology solutions, including electronic security (access control, CCTV, intrusion detection), life safety systems, and managed service offerings.

4.Global Collaboration

• Partner with regional and global Convergint offices to ensure seamless customer experience and delivery of multi-site projects.
• Act as a point of contact for global customers expanding in the region.

5.Industry Expertise & Leadership

• Stay current with trends in the data center market and security/technology innovations.
• Represent Convergint in industry events, webinars, and client presentations as a subject matter expert for data centers.
• Champion and promote Convergint’s GCDC vertical vision, strategy, and culture across assigned territories.
• Uphold and actively promote Convergint’s Values & Beliefs in all engagements and partnerships.
• Perform other responsibilities as requested or required to support business growth and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field (MBA preferred).
• 7–10 years of proven experience in B2B sales, preferably within security, IT, or data center verticals.
• Deep understanding of data center operations and client decision-making hierarchies.
• Experience with global or regional accounts, preferably in enterprise or hyperscale environments.

Skills & Competencies:

• Strong strategic selling and consultative sales skills.
• High-level negotiation and communication abilities.
• Ability to manage long sales cycles and complex stakeholder environments.
• Experience with solution design and technical selling of integrated systems.
• Adept at creating customer and internal presentations and proposals.
• Proven ability to retain and grow existing accounts while optimizing account outcomes.
• Be a collaborator and a team leader.
• Proficiency in CRM tools and Microsoft Office Suite.

Working Conditions:

• Frequent travel may be required (local, regional, and international).
• Flexibility to work across time zones based on global account locations.