Account Manager

Doveworth Limited; United Arab Emirates; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading engineering firm in the United Arab Emirates is seeking a proactive Account Manager to manage client relations and ensure satisfaction. The ideal candidate will oversee account management, negotiate contracts, and work with internal teams to deliver tailored solutions. This role requires strong communication skills and relevant experience in the industry, along with proficiency in CRM software. A competitive salary and comprehensive benefits are provided.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Professional Development Opportunities

Supportive Work Culture

Qualifications

• Proven work experience as an Account Manager or similar role within construction or engineering.
• Ability to communicate effectively with key stakeholders.
• Experience with CRM and proficiency in Microsoft Excel.

Responsibilities

• Serve as the lead point of contact for customer account management.
• Oversee customer account management and negotiate contracts.
• Prepare regular reports on account status and sales forecasts.

Skills

Account Management

Communication Skills

Negotiation Skills

CRM Software Proficiency

Organizational Skills

Education

BA / BS degree in Business Administration, Sales, Engineering, or a related field

Tools

Salesforce

Microsoft Office Suite

Job description

We are seeking a dedicated and proactive Account Manager to join our dynamic team. The ideal candidate will serve as the primary point of contact for our clients, managing relationships, understanding client needs, and coordinating with internal teams to deliver effective solutions. This role is crucial in ensuring client satisfaction while driving business growth through strategic account management.

Key Responsibilities

Serve as the lead point of contact for all customer account management matters, building and maintaining strong, long-lasting client relationships.

Develop a deep understanding of each client’s business goals, objectives, and industry challenges to provide tailored solutions.

Oversee customer account management, including negotiating contracts and agreements to maximize profitability.

Collaborate with cross-functional internal teams (including project management, engineering, and procurement) to ensure timely delivery of services according to client needs.

Identify opportunities for account growth by analyzing current business performance and proposing new applications or enhancements.

Prepare regular reports on account status, including sales forecasts and performance metrics.

Conduct periodic reviews with clients to gather feedback and discuss service improvements or additional needs.

Assist with challenging client requests or issue escalations as needed to maintain high levels of customer satisfaction.

Qualifications

Proven work experience as an Account Manager or similar role within the construction or engineering industry.

Strong ability to communicate effectively with key stakeholders at all levels of an organization, including executive leadership.

Solid experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite (particularly Excel).

Excellent organizational skills with the ability to manage multiple accounts simultaneously while maintaining attention to detail.

Strong negotiation skills with a proven track record of securing favorable terms from clients.

BA / BS degree in Business Administration, Sales, Engineering, or a related field preferred.

Working Conditions

The Account Manager will work in a professional office environment with standard working hours from Monday through Friday. Occasional travel may be required for client meetings or site visits.

What We Offer

Doveworth Limited provides a competitive salary package commensurate with experience along with comprehensive benefits including health insurance, retirement plans, paid time off, professional development opportunities, and a supportive work culture that values innovation and teamwork.