Customer Service Associate à United States

•Manage and support key operational functions including budget planning, metrics management, forecasting accuracy, customer relationships, and pipeline.
•Develop sales strategy and business plan to meet and exceed quarterly and annual targets.
•Consistently achieves revenue targets through retention, expansion and growth of clients.
•Identify key growth opportunities, then build and execute a strategic plan around such initiatives.
•Engage with key stakeholders to attend meetings and assist in closing business.
•Utilize stakeholder management strategies, and develop winning value propositions for products and services that align to account priorities.
•Ensure delivery of quality results and a positive customer experience.
•Provide accurate forecasts which consistently meet both budget and revenue goals.
•Lead final contract negotiations and close, client presentations, and proposals.
•Collaborate with marketing on content and collateral for use during the sales process, including pitch decks and marketing materials.
•Ensure high post-sales customer satisfaction with a proactive service strategy that enables repeat business and value realization.

Skills

1. 5+ years’ experience selling Content to Media and/or B2B enterprise-level software, technology or software-as-service (SaaS) solution.
2. Ability to provide market development analysis, as well as competitor and opportunity analysis then recommend improvement strategies.
3. Familiarity working in a fast-paced, dynamic environment, operating lean.
4. A keen focus on customer satisfaction throughout the entirety of the sales cycle and customer relationship.
5. Strong negotiating and strategic-selling skills.
6. Exceptional written and verbal communication skills.
7. Familiarity with Salesforce.com.
8. Must be able to travel up to 50% of time.