Customer Service Associate à Singapour

A Cluster Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of localmarket (Market Knowledge of Deira Dubai is an advantage)
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Driving License is must

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Cluster Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.

As Cluster Sales Executive you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify new business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong comprehensive sales programs
• Attend Sales events as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments calls made and business leads
• Answer customer queries in a prompt and professional manner

IC