Customer Service Consultant (Customer Care)

Hollywoodbets; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading entertainment company in South Africa is seeking a motivated Customer Service Consultant to join their team in Durban. The role focuses on ensuring a seamless customer care experience while resolving queries efficiently. Candidates should have strong communication skills and a minimum of 6 months in customer service. Knowledge of betting and contact center experience are beneficial. This opportunity encourages professional growth in a vibrant and fast-paced environment.

Qualifications

• 6 months customer service experience is required.
• Bonus for having 6 months contact centre experience.
• Knowledge in betting is a plus.

Responsibilities

• Resolve customer queries across various platforms.
• Perform security checks for query resolution.
• Ensure compliance with company policies.
• Investigate and resolve customer queries.
• Maintain quality assurance targets.
• Achieve allocated KPIs for performance.
• Complete escalations according to internal processes.

Skills

Excellent communication skills

Strong command of the English language

Attention to detail

People Management skills

Problem-solving skills

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Excellent communication skills
• 6 months customer service experience.

A Bonus To Have

• Betting Knowledge.
• 6 months contact centre experience.

What You’ll Do For The Brand

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
• Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team

• Exceptional Written Communication and Strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.