Internal Sales à Afrique du Sud

Conduct Outbound / Inbound / Funeralpolicy sales.

Initiate the customer relationship and meet

various KPIs. Connect with the customer, conduct needs analysis and propose

customer solutions. Consultant requires a solid knowledge of products and

market, their characteristics include a focus on growth of the brand.

Make calls by telephone to customers to offer new products to existing client

base.

Interview the customer, following a complex multi-level sales script, to clarify the

customer's requirements. Or assist in conducting interviews with potential

customers to collect client requirements making detailed notes.

Identify the products or services that best meet the customer's needs, usepersonal expertise to propose quantities within standard operating systems,

policies and procedures. Explain the selection to the customer, influence the

customer to make a purchase with the best benefits and solutions to meet

customer needs.

Develop working knowledge of the organization's policies and procedures and of

regulatory codes and codes of conduct relevant to own work, adhering to

mandatory procedures to ensure own work is undertaken to the required

standards.

Schedule callback and enter relevant information into the customer relationship

management system after each contact with a customer to create a call plan and

to ensure that the organization has quality data to enable effective customer

retention and business development activities.

Prioritise own workflow and ensure work is completed to the required standards

of quality and timeliness; use performance management systems to improve

personal performance to meet SLA.

Keep abreast with current changes in internal policies and procedures, external

regulations which is facilitated by the online training system and tracked by a

formal assessment.

Identify potential customers by obtaining information, referrals, and

recommendations from existing customers.