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French Speaking Customer Service and Sales Representative (Contact Center/BPO)
Zusammenfassung
A recruiting firm is looking for a French Speaking Customer Service and Sales Representative for a fully remote position. You'll assist an international airline's passengers with various travel-related queries in both French and English. Ideal candidates must possess native-level fluency in French and be located in South Africa. Flexibility in working shifts and a stable internet connection are also required. This role offers fully paid training as part of your onboarding process.
Leistungen
Qualifikationen
- Native level fluency in French language is mandatory.
- Located in South Africa with a permanent residence permit or South African ID.
- Must have a fixed-line internet connection and UPS Solution for load shedding.
Aufgaben
- Assist passengers with travel-related queries in French and English.
- Work on airline reservations systems and handle calls in English & French.
- Meet specific key performance indicators in a time-sensitive environment.
Kenntnisse
Job Openings French Speaking Customer Service and Sales Representative (Contact Center/BPO)
Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.
Job Type: Full time/Permanent
Workplace: Fully Remote
Training: Training must be conducted in office for the first 15 weeks (Waterfront)
Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.
Requirements
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
Responsibilities
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
- Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.