Customer Care Consultant

Gap Consulting; Oudtshoorn; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A consulting firm in Oudtshoorn seeks a Customer Experience Specialist with at least 2 years of experience in the E-commerce or FMCG industry. The role involves managing customer complaints, providing email support, and handling online orders. A relevant tertiary qualification in Customer Service or Marketing is beneficial. Candidates must possess a valid driver's license and own transport. The salary is negotiable based on experience.

Qualifications

• Minimum of 2 years experience in Customer Experience or Customer Care.
• Relevant qualification in Customer Service, Communications, or Business Administration.
• Proficient in handling customer complaints and order management.

Responsibilities

• Manage customer complaints and feedback effectively.
• Provide support for online orders and post-purchase follow-up.

Skills

Customer experience

CRM systems

Email support

Complaint handling

Education

Relevant Tertiary Qualification

Tools

Online Order Management Systems

Job description

Minimum Requirements:

• Must have a minimum of 2 years experience as a Customer Experience Specialist | Customer Care Consultant within the E-commerce | Online Retail | Consumer Health or FMCG Industry
• Relevant Tertiary Qualification in Customer Service | Communications | Marketing | Business Administration will be beneficial
• Proficient in CRM systems | Email Support Platforms | Online Order Management Systems
• Strong knowledge of handling Customer Complaints | Online Feedback Management | Order Resolution and Post-Purchase Support
• Valid Drivers License and own Transport required
• Contactable references and recent payslips required

Salary Structure:

• Basic Salary negotiable based on experience

(Only suitable candidates will be shortlisted and contacted within 14 days)