Customer Service jobs in South Africa

We are looking for a highly talented Franchise Manager to join our team in Cape Town.

Revolutionizing e-commerce logistics in South Africa with cutting‑edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Manager to join our Takealot Delivery Team in Cape Town, reporting to the Regional Franchise Operations Manager (Coastal).

We are a young, dynamic, hyper‑growth company looking for smart, creative, hard‑working people with integrity to join us. We offer a market related, total remuneration package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

• Assisting in the setting up of SOPs for all clients across the delivery platform
• Constantly monitor and upgrade SOPs where necessary
• Assist with the training and set up of new franchises
• Train SOPs at a franchisee level
• Monitor, manage and maintain the required franchise service levels
• Adherence of franchisees to hub setup manual and franchise agreement
• Set and manage KPIs at franchise level
• Regular audits to assess and measure process and execution performance
• Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
• Driving the company policies, procedures and brand standards through regular auditing processes
• Train and guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business improvement and success
• Assist franchisees in the training of their employees
• Monitoring and measuring hub performance and productivity against their required service level agreement through system checks and reporting analysis
• Presenting solutions to solve problems to help drive the momentum and success of the franchise businesses
• A franchise manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth

• High energy, self‑starter
• Execution bias
• Understand how technology works for business
• Project management
• System and process oriented
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
• Comfortable with change and an excellent team player
• Low on ego, high on delivery and execution
• Organization and sound communication will be key success factors of a franchise manager

• Matric (grade 12) certificate or similar
• 3 years top management experience
• Microsoft Office experience in Word, Excel and PowerPoint
• Training experience will be beneficial
• Operational experience managing national or regional operations
• Previous hospitality/retail franchise working experience will be advantageous
• Previous experience in the logistics industry is not required
• Proven track record in delivery and execution
• IT or tech savvy will be advantageous

• Purpose‑driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting‑edge systems in a fast‑paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e‑commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.