Customer Service à Afrique du Sud

About Us

We are a premier wedding and event venue located in the picturesque Paarl wine region, with an additional location in Stellenbosch opening soon. Our venues offer clients exceptional experiences in stunning settings, with a focus on personalized service and meticulous attention to detail.

Position Overview

We are seeking an experienced Event Planner & Venue Manager to oversee operations at our Stellenbosch venue and also provide assistance at our Paarl venue. The ideal candidate will manage all aspects of event planning and venue operations, ensuring flawless execution of weddings and special events while maintaining the highest standards of client satisfaction.

Key Responsibilities

• Manage the entire event planning process from initial client consultation to post-event follow-up
• Conduct venue tours and consultations with potential clients
• Create and manage detailed event timelines, floor plans, and vendor coordination
• Oversee venue staff during events, including service teams and support personnel
• Maintain venue facilities, ensuring spaces are properly prepared for each event
• Develop and nurture relationships with vendors, suppliers, and industry professionals
• Handle event budgeting, invoicing, and financial tracking
• Implement marketing strategies to promote venue bookings
• Ensure compliance with safety regulations and licensing requirements

Requirements

• Minimum of 5 years experience in event planning and venue management
• Strong organisational skills and keen attention to detail
• Excellent communication skills, both written and verbal
• Strong time management abilities and capacity to handle multiple projects simultaneously
• Flexibility to work weekends and public holidays when required
• Proficiency in Microsoft Office and/or Google Workspace
• Strong email communication skills
• Fluency in English and Afrikaans preferred
• Valid driver’s license with reliable transportation
• Passion for hospitality and customer service excellence

• Competitive salary based on experience
• Career development opportunities
• A dynamic and creative work environment
• The opportunity to be part of creating memorable celebrations in one of South Africa’s most beautiful regions

Primary location: Stellenbosch, with regular travel to our Paarl venue as required.

Submit your CV, a cover letter highlighting your relevant experience, and references.

Include “Event Planner & Venue Manager Application” in the subject line.

Only shortlisted candidates will be contacted for interviews.