Franchise Manager

MBA-Exchange.com; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading e-commerce logistics company in Cape Town is seeking a Franchise Manager to oversee franchise operations and ensure adherence to company policies. The ideal candidate will have strong leadership skills, a background in management, and the ability to drive business growth. This position offers competitive compensation and opportunities for professional growth in an innovative environment.

Benefits

Flexible remuneration package

Career growth opportunities

Inclusive work culture

Qualifications

• 3 years of top management experience in a related field.
• Experience in training and operational management preferable.
• Proven track record in delivery and execution.

Responsibilities

• Assist in setting up SOPs for franchise clients.
• Monitor and upgrade franchise operations.
• Conduct audits to assess franchise performance.

Skills

High energy, self-starter

Attention to detail

Strong analytical and critical thinking

Education

Matric (grade 12) certificate

3 years top management experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd

We are looking for a highly talented Franchise Manager to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionizing e-commerce logistics in South Africa with cutting‑edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Manager to join our Takealot Delivery Team in Cape Town, reporting to the Regional Franchise Operations Manager (Coastal).

We are a young, dynamic, hyper‑growth company looking for smart, creative, hard‑working people with integrity to join us. We offer a market related, total remuneration package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include

• Assisting in the setting up of SOPs for all clients across the delivery platform
• Constantly monitor and upgrade SOPs where necessary
• Assist with the training and set up of new franchises
• Train SOPs at a franchisee level
• Monitor, manage and maintain the required franchise service levels
• Adherence of franchisees to hub setup manual and franchise agreement
• Set and manage KPIs at franchise level
• Regular audits to assess and measure process and execution performance
• Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
• Driving the company policies, procedures and brand standards through regular auditing processes
• Train and guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business improvement and success
• Assist franchisees in the training of their employees
• Monitoring and measuring hub performance and productivity against their required service level agreement through system checks and reporting analysis
• Presenting solutions to solve problems to help drive the momentum and success of the franchise businesses
• A franchise manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth

Attributes required

• High energy, self‑starter
• Execution bias
• Understand how technology works for business
• Project management
• System and process oriented
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
• Comfortable with change and an excellent team player
• Low on ego, high on delivery and execution
• Organization and sound communication will be key success factors of a franchise manager

Minimum qualification and experience requirements

• Matric (grade 12) certificate or similar
• 3 years top management experience
• Microsoft Office experience in Word, Excel and PowerPoint
• Training experience will be beneficial
• Operational experience managing national or regional operations
• Previous hospitality/retail franchise working experience will be advantageous
• Previous experience in the logistics industry is not required
• Proven track record in delivery and execution
• IT or tech savvy will be advantageous

Why Join TFS

• Purpose‑driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting‑edge systems in a fast‑paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e‑commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.