Franchise Manager

takealot.com; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading e-commerce logistics company in Cape Town is seeking a Franchise Manager. This role requires strong project management and analytical skills to oversee franchise operations and drive success. A minimum of 3 years in management and proficiency in Microsoft Office are essential. Join a purpose-driven team focused on innovation and growth within the logistics sector.

Benefits

Career growth opportunities

Purpose-driven impact

Advanced technology

Team collaboration

Qualifications

• 3 years of top management experience.
• Operational experience managing national or regional operations.
• Training experience beneficial.

Responsibilities

• Assist in setting up SOPs for all clients across the delivery platform.
• Monitor and upgrade SOPs where necessary.
• Conduct regular audits to assess and measure process performance.

Skills

Project management skills

Strong analytical and critical thinking

Customer service orientation

Attention to detail

Education

Matric certificate or similar

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Franchise Manager – Cape Town

Our Mission

Revolutionising e‑commerce logistics in South Africa with cutting‑edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We’re Looking For

Innovative, ambitious individuals ready to shape the future of e‑commerce logistics. At TFS, “Uniquely You” meets “Powerfully Us,” where your individuality strengthens our collective mission. At TFS, your growth is our growth.

Your Responsibilities

• Assist in setting up SOPs for all clients across the delivery platform
• Constantly monitor and upgrade SOPs where necessary
• Assist with training and set up of new franchises
• Train SOPs at a franchisee level
• Monitor, manage and maintain required franchise service levels
• Ensure franchisees adhere to Hub Setup Manual and Franchise Agreement
• Set and manage KPI’s at franchise level
• Conduct regular audits to assess and measure process and execution performance
• Travel locally and to regional hubs quarterly
• Drive company policies, procedures and brand standards through regular auditing processes
• Guide franchisees towards improved business operations and act as a consultant to drive improvement and success
• Assist franchisees in training their employees
• Monitor and measure hub performance and productivity against required Service Level Agreements through system checks and reporting analysis
• Present solutions to help drive momentum and success of franchise businesses
• Act as the ‘protector of the brand’ at all times, working towards brand recognition and business growth

Attributes Required

• High energy, self‑starter
• Understand how technology works for business
• Project management skills
• System and process orientation
• Attention to detail while still seeing the bigger picture
• Customer service orientation
• Strong analytical and critical thinking, ability to use data to make informed decisions, identify root cause and resolve problems
• Comfortable with change and an excellent team player
• Low ego, high on delivery and execution
• Organization and sound communication will be key success factors of a Franchise Manager

Minimum Qualifications and Experience

• Matric (grade 12) certificate or similar
• 3 years top management experience
• Microsoft Office experience (Word, Excel, PowerPoint)
• Training experience beneficial
• Operational experience managing national or regional operations
• Previous hospitality/retail franchise working experience advantageous
• Previous experience in logistics industry not required
• Proven track record in delivery and execution
• IT or tech savvy advantageous

Why Join TFS

• Purpose‑driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting‑edge systems in a fast‑paced environment
• Career growth: Thrive in an agile space that champions continuous improvement

At TFS, your growth is our growth. You’ll be joining a team powered by Takealot Group’s core values.

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa’s e‑commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.