Remote / Offshore Level II IT Help Desk Support Technicians

K2 Staffing, LLC; Johannesburg; Remote; ZAR 427 000 - 770 000; Full time

Job summary

A leading staffing firm is seeking Remote / Offshore Level II IT Help Desk Support Technicians with at least 3 years of experience in IT support roles. The role involves troubleshooting Windows desktop issues, providing technical support, and supporting Windows Servers. Candidates must have experience with RMM tools and strong customer service skills. This position offers a dynamic work environment in Johannesburg, South Africa.

Qualifications

• Minimum of 3 years in IT support roles.
• Experience with RMM and PSA tools.
• Strong troubleshooting skills across networks.

Responsibilities

• Serve as the primary contact for Windows desktop issues.
• Provide end-user technical support and troubleshooting.
• Assist with administration and support of Windows Servers.

Skills

Windows desktop support

Network troubleshooting

Customer service skills

Documentation skills

Cloud-based environments

Tools

ConnectWise

Kaseya

Ninja

Autotask

SonicWall

Meraki

Job description

Summary

Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.

Duties & Responsibilities

• Serve as the primary contact for Windows desktop issues
• Provide end-user technical support and troubleshooting
• Assist with administration and support of Windows Servers
• Monitor system alerts and respond according to established protocols
• Handle escalated service desk requests requiring advanced troubleshooting
• Support onboarding of new users (accounts, access, setup)
• Deliver network support across LAN/WAN environments
• Install and maintain network hardware
• Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

• Prior experience working for a Managed Services Provider (MSP) is required
• Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
• Hands‑on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
• Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask
• Exposure to firewall and network administration (SonicWall, Meraki)
• Strong troubleshooting background across networks, servers, and workstations
• Experienced in Cloud‑based environments
• Excellent customer service skills with a professional and courteous approach
• Strong written and verbal communication skills, including group presentation experience
• Dependable, with a consistent work ethic
• Eagerness to learn and expand technical expertise