Night-Shift Customer Support Specialist – Nurse App

ISTA Personnel Solutions; South Africa; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic BPO company in South Africa is seeking a Customer Service Representative to provide support for a U.S.-based app that connects nurses with shifts. This role requires excellent communication skills and a customer-first mindset. Applicants must have at least one year of experience in a customer support role, be comfortable working night shifts, and have strong technical abilities. A reliable internet connection and power backup are mandatory.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Strong written English and typing speed.
• Must be comfortable working night shifts (11pm–7am SA time) and weekends.

Responsibilities

• Help nurses and care facilities use the app and answer any questions they have.
• Assist with account setup, shift bookings, and general support.
• Fix or report any problems users experience with the app.
• Respond to urgent issues like last-minute cancellations.
• Communicate clearly via chat, email, or phone.
• Keep records of all support conversations.
• Work with the team to improve the user experience.

Skills

Excellent communication skills

Problem-solving ability

Tech-savvy

Empathy and patience

Attention to detail

Time management

Customer-first mindset

Team collaboration

Adaptability

Job description

A dynamic BPO company in South Africa is seeking a Customer Service Representative to provide support for a U.S.-based app that connects nurses with shifts. This role requires excellent communication skills and a customer-first mindset. Applicants must have at least one year of experience in a customer support role, be comfortable working night shifts, and have strong technical abilities. A reliable internet connection and power backup are mandatory.