East Gate - Store Manager

Pro Select Consulting; Germiston; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail consulting firm is seeking an experienced Store Manager to lead daily operations, drive sales, and enhance customer service. Candidates must have a minimum of 3 years of experience in store management and a proven ability to develop teams and implement effective sales strategies. This role is crucial for achieving KPIs and fostering a customer-centric environment.

Qualifications

• Minimum of 3 years experience in a Store Management role.

Responsibilities

• Guide and oversee the store's daily activities to achieve targets.
• Spearhead team development through training and coaching.
• Implement customer experience processes to improve service.
• Conduct compliance checks to maintain standards.
• Identify opportunities to boost sales and brand awareness.
• Provide feedback on product performance for sales improvement.

Skills

Team Leadership

Sales Strategy

Customer Service

Performance Management

Job description

Our client is actively seeking an energetic and enterprising Store Manager to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Spearhead store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Recruit, administer, and manage performance in alignment with company policies and procedures.
• Implement customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Maintain the stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 3 Years Experience in a Store Management role will be considered.