Kenilworth - Retail Store Manager

Pro Select Consulting; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable consulting firm is seeking an energetic Store Manager for their Cape Town location. The role involves overseeing daily store operations, driving team development, and implementing strategies to meet sales targets. Candidates must have at least 3 years of experience in a management position within a retail environment. This position offers an opportunity to foster a vibrant team culture while enhancing customer service standards.

Qualifications

• Minimum of 3 years experience in a Store Management role.

Responsibilities

• Guide and oversee the store's day-to-day activities.
• Spearhead store team development through training.
• Implement customer experience processes.

Skills

Team development

Performance management

Customer service

Sales improvement

Stock management

Job description

About the job Kenilworth - Retail Store Manager

STORE MANAGER

Our client is actively seeking an energetic and enterprising Store Manager to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Spearhead store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Recruit, administer, and manage performance in alignment with company policies and procedures.
• Implement customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Maintain the stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 3 Years Experience in a Store Management role will be considered.